Manager, Resident Experience
Current• Create and execute an event strategy for both stabilized and new communities that is scalable and impactful. The events will be driven by engagement and feedback from our residents. Events will range from community-specific to portfolio-wide events.• Develop an organic resident engagement strategy that fosters a sense of community within each of our communities. The strategy will include Wilcox-organized resident event programming and resident-planned and managed gatherings. Assist our… Show more • Create and execute an event strategy for both stabilized and new communities that is scalable and impactful. The events will be driven by engagement and feedback from our residents. Events will range from community-specific to portfolio-wide events.• Develop an organic resident engagement strategy that fosters a sense of community within each of our communities. The strategy will include Wilcox-organized resident event programming and resident-planned and managed gatherings. Assist our onsite teams in resident communication through Cobu and Constant Contact. Bring creative insight to the leasing experience with move-in gifts and engrain technology. Support in other social media efforts that further promote our brand. Assist the marketing team in managing our marketing webstore and Wilcox apparel store. • Foster partnerships and programming to help our on-site teams establish a presence within each of the cities and communities we operate in. Set up vendor and local business partnerships for each of our communities that promote our brand and benefit our residents.• Responsible for identifying, gathering, tracking, and reporting on the success of programming and efforts. Lead efforts in J Turner to support our teams in reputation management to achieve the Wilcox standard in ORA scores. Support our onsite teams by leveraging positive reviews and review responses. • Serve as a brand ambassador to help promote our Communities and Brand Promise. As a brand ambassador, act as the face of the Company at events and media opportunities. Collaborate with design, construction, property management, and marketing to provide feedback on our brand and product and how to enhance it for the benefit of our residents. Show less