Alexandra Roncka Email & Phone Number

West Bloomfield Township, MI, US

Livonia, MI, US

Detroit, Michigan, US

- Curriculum owner for four lines of business. - Build training on new products launched and use of proprietary software- lead T3s and train the trainers for all trainings launched within the business unit curricula. - facilitate training as needed.

Detroit, Michigan, US

- Supported the Customer Service Representatives across five lines of business. - Preformed Needs Analysis with clients and stakeholders- Collaborated with Subject Matter Experts to build refreshers and modules.- Specialized in creating CBTs/WBTs to help increase learner retention and provide additional practice scenarios. - Used Chunking and increased.

Pontiac, Michigan, US

This position is for the Continuous Improvement team. This means our team focuses on holding our training team members accountable and coaching them up on areas of improvement. While in this position I:- Perform needs analysis with clients and SMEs in alignment with ADDIE- Develop and design course designs, learners’ aids, participant guides, job aids, and.

Allendale, MI, US

• Assist students and faculty members with technical issues
• Troubleshoot with technical knowledge of Microsoft Office, Skype for Business, etc.
• Respond on behalf of the organization through e-mail, phone and social media

Detroit, MI, US

• Create Training Materials (Manuals, Workbook, Skillos)o On my second day with the company, gave feedback on the training manual that was used to train peers and myself. Was able to implement the changes, which is now.
• Hosted breakouts and created events that focused highly on communication, trust, and overall bonding with coworkers
• Created and wrote a proposal with a team of interns for a large conference for all of the training team members within the family of companies

East Greenwich, RI, US

• Assisted customers with information related to products and how to care for them
• Personally connected with customers in order to match customer needs/wants to product
• Assisted in processing shipment/stock upon arrival to store

Columbus, Ohio, US

• Complete sales transactions, returns, online orders, promote customer enrollment in Angel card program, and open/close cash wrap drawer
• Assist in processing shipment/stock upon arrival to store
• Assist in store display set up/floor sets, and inventory

New York, NY, US

• Complete sales transactions, returns, online orders, and open/close cash wrap drawero Was #1 sales associate in Chicagoland district first month there
• Assist in processing shipment/stock upon arrival to store
• Assist in store display set up/floor sets, and inventory

Bachelor'S Degree, Human Resources Management

General Studies