Alexandra Roza Email & Phone Number

Canada

Pleasanton, California, Us

I lead our Global Customer Success organization ensuring that all of our customers achieve the value of their Workday investment. I am proud to work alongside a team of Success professionals who are always thinking about our customers, their adoption of our products and what will accelerate our customer's time to value. Our focus is to help our amazing customers reach their full potential with Workday through an unmatched end-to-end customer experience, now and in the future.

Pleasanton, California, Us

As Snr. Group VP for CX Strategy Success (North America) Workday, I led Strategy for the company’s customer experience organization, which includes Professional Services, Education Services, Customer Success, and Workday Support. In this role, I also had oversight for the North America and Specialized Customer Success organizations.

San Francisco, California, Us

In this role, I lead a team of global experts with the remit to drive the long-term strategy and deliver the transformation roadmap for Tableau's Customer Solutions Group (Success, Renewals, Services & Tech Support). We also incubate new motions, including our global shared success team and digital channels.

Seattle, Wa, Us

As Vice President, Customer Solutions at Tableau, I led Customer Success, Renewals, Professional Services, and Support across Asia Pacific Japan. My team worked closely with our customers to realize the most value from their investment in Tableau.

Singapore, Singapore, Sg

As a partner with the Cape Group, I led consulting engagements on workforce analytics, customer success and strategic planning for multinational and leading APJ organizations.The Cape Group team works with you to develop forward-thinking workforce strategies that best advance your business in Asia Pacific. We believe workforce analytics and planning are critical elements of your strategic plan. We focus on strategy design and execution, workforce analytics architecture, models, and metrics design, workforce analytics implementation, workforce plan design and implementationand workforce technologies selection.

Sunnyvale, Ca, Us

In this role, I led the Asia Pacific sales team for LinkedIn Learning Solutions (formerly know as Lynda.com). I was responsible for all Asia Pacific business across corporate, higher education and government segments. My areas of focus included; hiring the right team across Asia Pacific; expanding our reach into new markets; launching new products successfully into the market; and building a profitable business for Linked Learning Solutions in the region.

Sunnyvale, Ca, Us

Based in Singapore, I led a cross-regional team of 40+ consultants who facilitate our customers'​ success with the LinkedIn platform. In this role, I was responsible for the strategic direction, management and focus of this cross regional customer success team. Working closely with the sales team, my objective was to reduce customer churn, increase customer engagement and add-on sales.I joined the team when Customer Success APAC needed to refocus, rebrand and reorganize. I successfully launched a culture of focused execution and cross-functional/cross-regional collaboration, driving new levels of productivity across the region as well as increased customer retention & engagement.

Singapore, Singapore, Sg

In 2004, I co-founded the Cape Group in Sydney, Australia. In 2007, I co-led our expansion into the Asia Pacific region and established the Cape Group office in Singapore. In this role, I grew our senior executive relationships, directed our marketing and sales activities across Asia and managed consulting services. During my tenure, we double the size of the business and expanded our reach across the Asia Pacific market. Clients included leading global organizations in financial services, technology, pharma and life sciences as well as government agencies. I lead engagements in people strategy, workforce planning, organizational design, organization development as well as human capital technology selection programs and implementations.

Worldwide, Oo

As a director within the Human Capital service line, I led and managed multiple client service engagements in the areas of strategic change, organization effectiveness and talent strategies. Specific areas of focus included Financial Services, merger & post merger integration, ERP (SAP) change management & education strategies, organization design and assessment.I also led and managed large human capital teams (change leadership, learning & development and HR) in Germany and Australia.Deloitte Consulting Australia - 2002 to 2004, Director, Human Capital LeadDeloitte Consulting Germany - 1998 to 2002, People and Change Competency LeadDeloitte Consulting Canada - 1996 to 1998, Educational Services Lead, East Coast Canada

Ma, Master Of Arts

Ba, English Literature