Alex Wegener Email & Phone Number

London, England, United Kingdom

Crawley, England, United Kingdom

- Supported the service by conducting quality control activities on daily client outputs.- Stood in as team lead to cover managers during holiday periods.- Directed client engagements and acted as the first point of contact for client queries.- Led proof of concepts.

Crawley, England, United Kingdom

Contracted to provide intelligence analysis services on a Screening & Monitoring project run by Deloitte. Key responsibilities include acting as the service lead for a high-end client. This includes triage, data storage, record management, and disseminating weekly monitoring reports to the client. An important aspect of the role is assessing incoming intelligence against pre-defined risk definitions and summarising this information in a short report to send to the client. Clients can then use this information to make assessments on relationships with their third parties. The roles itself is extremely versatile and requires an ability to be flexible. On a daily basis, responsibilities will change at a moments notice. But generally, the following points outline main responsibilities:- Triaging through a substantial amount of data to find potential monitoring hits- Assessing articles against defined risk definitions- Summarising the articles into reports- Assigning the reports to a risk area and sub-threat- Assigning the reports against a prioritisation criteria (only relevant to some clients)- Using Microsoft Office software to store and manage dataset- Using Microsoft Office software to record outgoing alerts and client feedback- Disseminate reports utilising various CMS platforms and other processesAdditional responsibilities:- Handling client queries - Cleaning datasets- Developing Collateral - Writing in-depth analysis reports reflecting on how COVID-19 has impacted the service- Assist in UAT- Collaborate with other projects at Deloitte

Crawley, West Sussex

- Managed a Mystery Shopping project for a prestigious award for one of the largest sectors in the United Kingdom.- Individually sourced an appropriate office and negotiated a short-term contract with the facilities manager. - Recruited, interviewed, and managed a team of six who were tasked with each making up to 160 calls per day.- Supported the team by making over 500 calls which ensured the delivery of the data was kept within the agreed timeline.- Communicated directly to the company directors to discuss project progress, staff performance, and offer feedback.- Delivered the final data acquired from 10,923 web inquiries and 8,279 phone calls after only 44 days. This data assessed customer service and resulted in the highest performing branches receiving an award.

Wellington & Wairarapa, New Zealand

- Worked with historical child abuse claims against the state, by using multiple Microsoft Office and Abode programs to conduct client research and protect third-party privacy.- Restructured and reorganised the case filing system to improve department efficiency when logging and indexing new claims.- Redacted and released personal information to the individual claimants.- Communicated between different governmental departments and local businesses (such as Archives NZ) in order to obtain all information that had been stored about the individual claimants and their time spent in state schools.- Organised an end-of-year celebration.- Experienced working in a different country and having to adapt to different societal norms in the working environment.

Crawley, West Sussex, United Kingdom

- Traced investors with outstanding entitlements to reunify them with their assets.- Effectively used different resources such as Experian, the UK Electoral Roll, and Equifax to conduct research. This was in addition to internet research when these tools did not return results.- Achieved and exceeded daily targets.- Utilised multiple platforms to conduct research, procure documents, and answer client queries.- Managed a shared company inbox to handle complaints and directed other queries onto fellow researchers.- Supported the call centre by taken on incoming calls during busier periods.- Completed an average of 21 hours of overtime each month to ensure work was finished in a timely manner and to a high standard. - Organised events for the company.

Southampton, United Kingdom

The Student Consultancy Programme is an opportunity which I gained a position onto through my university. My role specifically involved me being elected the project manager of my group and thus it was my responsibility to use skills such as high organisation, communication with clients and high levels of problem solving.In order to ensure that I was able to achieve the most of this Consultancy Programme, without it affecting my studies, I further developed my time and project management skills by ensuring I set personal goals as well as establishing goals within my Consultancy team. This enabled me to plan ahead effectively and consider at what times it was more appropriate to shift task focus.This programme taught me far more about my skills set than any of my other previous experiences as it was an opportunity to work directly with real clients, with their own real business problems.Following completion of the programme I received a certificate noticing my achievement as a business consultant.

Southampton, United Kingdom

This short term placement required me to independently research and collate a report in which would help a small charitable organisation implement a psychological model into their framework of therapy for young homeless people.My responsibilities included: research, meeting/collaborating with clients and creating a report with all my findings and important information (including action planning). This piece of work has become a direct source of referral for the charity when they present their case in order to attempt to receive appropriate funding.Please find the business report attached to my profile.