- Provide academic guidance and one-on-one advising to undergraduate and graduate students regarding their educational goals and program requirements. - Maintain accurate documentation of advising sessions, academic plans, and student progress.- Monitor and track academic progress and conduct degree audits to ensure students are on track to meet graduation requirements.- Assist in data collection and trends analysis related to student matters, enrollment management, recruitment, and program forecasting.- Refer students to appropriate resources and support services, such as tutoring, career counseling, or mental health services.- Collaborate with campus departments and programs to implement initiatives aimed at improving student retention and success.- Participate in new student orientation programs and outreach activities to introduce students to academic advising resources.- Communicate with faculty, staff, and administrators to support students' academic needs and advocate for their success.- Present at open houses and participate in orientations, recruitment events, and campus activities to promote programs and enhance the academic experience.

In addition to continuing to perform all responsibilities of the Program Administrator role for MUIH:- Collect and maintain in-house data to track student performance and program assessment efforts. - Analyze enrollment trends and data to allocate resources and forecast schedules and staffing.- Plan and monitor academic program expenditures for $100K budget annually.- Contribute to new student recruitment campaigns and events; manage department’s email inbox and direct or respond to prospective applicant inquiries.- Advise students on course scheduling and degree completion planning; interpret academic transfer credit evaluations and perform degree audits of graduating students.- Coordinate and lead new student orientations, celebrations, and recruitment events.- Collaborate with faculty, advisors, and other staff to enhance student success, retention, and satisfaction.- Support Department Chair to complete and submit annual reports to external program accreditors with supporting documentation to demonstrate compliance with predefined reporting standards.

- Analyze teaching load, space, curriculum, and course reports to complete academic year nutrition course projection and schedule over 200 courses annually. - Manage all academic data and information for the Nutrition department in the Student Information System (SIS), including course offerings, course schedules, room scheduling, equipment and set-up, teaching agreements, course information, book lists, course pre-requisite flag review, and program curricula and corresponding plans of study.- Coordinate the hiring and staffing of instructors, including ranked faculty, teaching assistants, course leaders, and guest lecturers.- Maintain and establish departmental procedures and communication plans to ensure smooth workflow and student experience.- Draft, edit, and distribute communication between program administration, students, alumni, adjunct faculty, institutional faculty, staff, community members, and potential partners.- Collect, review and collate syllabi every trimester.- Work with director on budget management and development; initiate requests for payment; reconcile credit card; and track program expenses.- Arrange travel and accommodations for out-of-town faculty and guest lecturers.- Manage Nutrition and Integrative Health student community site in Canvas LMS.

- Established quality assurance (QA) procedure and course design style guide for online courses, resulting in three courses approved for Quality Matters Certification- Coordinated the term-to-term course copy and review of 100+ online and 200+ on-campus courses in the Canvas LMS every trimester- Collected, reviewed, and uploaded syllabi for 300+ online and on-campus courses each trimester- Tracked new and revised course developments and initiate requests for payment of subject matter experts (SMEs)- Supported instructional design efforts through content authoring and editing and perform routine course maintenance in Canvas LMS- Entered course and enrollment data in the Student Information System (SIS)- Facilitated in-person and virtual trainings on learning technologies for faculty and staff- Drafted and edited communication to program administration, adjunct faculty, institutional faculty, students, and staff regarding upcoming trainings and LMS updates; drafted and edited press release announcing Quality Matters (QM) Certification- Served on the working group for the revision of the institutional syllabus template; participated in conversion of 300+ syllabi to the new template- Analyzed online curriculum for the Integrative Health Management program to identify projected content development needs- Contributed to the strategic planning for the Center for Teaching and Learning for fiscal years 2018-2022

- Collaborated with the Assistant Provost for Academic Assessment and Accreditation on a special projects basis for the completion and submission of institutional and programmatic accreditation reports.- Collected, organized, and indexed hundreds of supplemental resources, coordinating with stakeholders across the University, including the president, provost, CFO, Title IX Coordinator; marketing, academic, student services, and admissions departments; human enrichment and facilities.

-Greet and tend to visitors, staff, faculty, and students so they feel welcomed and served, enforcing an established system of visitor control and facility access-Answer incoming telephone calls as campus operator and director accordingly-Assist with classroom set-up, providing technical and A/V support as needed-Conduct periodic safety patrols and inspections in accordance with established routes, schedules and procedures-Forward general delivery mail to appropriate department and meter all outgoing mail prior to daily pickup-Respond to emergencies and incidents, such as coordinating evacuation or crowd control

-Migrate MUIH's online courses from Moodle online learning platform to Canvas-Specialize in digital media conversion for video and voice-over PowerPoint course content-Created tools to support established processes of team collaboration and maintained shared progress documents-Represent the online media team when requesting files from instructors -Guide instructors and faculty in the use of dropbox and Google drive for file sharing-Organized and led the process of collecting over 300 missing course content files -Operate AVS audio converter, Adobe Captivate, Microsoft PowerPoint, Excel, and Word, Vimeo, and FTP server for successful development, conversion, and presentation of digital media

-Scheduled appointments and coordinated calendars for multiple doctors and over one hundred patients a week-Provided personal and compassionate customer service, increasing the number of patients seen by 30% over the course of two months-Prepared and presented weekly reports on financial data-Verified insurance coverage and obtained authorizations for treatment and medical equipment-Monitored inventory and placed orders for clinical weight loss products and nutritional supplements-Wrote and published one piece of writing each week on the business' wellness blog-Developed a greeting card campaign to improve customer relations and promote referrals and reactivations-Designed flyers and signs on Microsoft Publisher to inform patients of products and promotions-Maintained patient confidentiality according to HIPAA guidelines

-Trained in fine dining and proper red wine service in order to provide attentive, intelligent service to all guests-Operate both Micros and Open Table software to quickly process orders and coordinate seating and service-Managed cash-Prioritized customer service -Worked effectively with coworkers to ensure the best level of service possible

-Instructed elementary age children in the basics of stage direction, character development, and vocal techniques-Promoted teamwork, creativity, high self-esteem, and literacy skills during fairy-tale productions-Assumed responsibility for the safety and success of each child while demonstrating strong instructional and classroom management skills-Demonstrated flexibility in assignments and work hours in order to provide the best experience possible to children with a variety of skills and backgrounds

-Supervised lifeguards and provided training in lifeguard surveillance, rescue techniques, and water safety instruction-Maintained safe and effective levels of all pool chemicals-Provided exceptional customer service as a liaison between the public and pool management-Cultivated a positive atmosphere and a safe environment for employees and patrons alike

-Certified in Red Cross First Aid, Lifeguarding Skills, CPR, and AED and Oxygen Administration-Certified as a Water Safety Instructor with the Red Cross, providing expert lessons to the community about water safety and stroke technique-Created lesson plans and taught children and adults of all ages and gained experience working with behavioral and development issues-Highly skilled in ensuring the safety of swimmers in both lap and leisure settings

-Performed comprehensive data management within the Raiser's Edge and ACT! programs, maintaining information on alumni and their contributions for the benefitting the college-Provided training in non-profit software and Microsoft Word and Excel to future employee-Designed information displays for the Financial Aid Office, improving student knowledge of loans and grants-Organized the files of hundreds of past and present students, ensuring high efficiency among my supervisors-Consistently praised for the quality of my work, my attention to detail, and my exemplary ability to communicate effectively and respectfully to students and alumni