Alexandra Vitale Email & Phone Number

Tampa, FL, US

Tampa, Florida, United States

Navigated between multiple and concurrent computer applications including phone, chat, and email to assist Guests with their digital experience through the website and in the My Disney Experience application in a high-volume call center.Managed conflict resolution and made decisions through a delicate balance of integrity and partner resourcing. Provided.

Orlando, Florida, United States

Prepared multiple reports for hotel executives to analyze the next day. Handled and rectified any and all Guest complaints in a timely, professional, and cost-effective manner. Handled any incoming phone calls and assisted Guests efficiently, according to Forbes standards.

Albuquerque, New Mexico, United States

Managed all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards, and initiatives. Responsible for overseeing Guest Service Agents, Bellpersons, and Valet Attendants. Also, serve as the Manager on Duty (MOD) at times. Initiated and implemented.

Orlando, Florida, United States

Liaised between Front Desk, PBX, and housekeeping to fulfill guest requests in an efficient manner. Coordinated with Housekeeping Supervisors to ensure room attendants were servicing rooms according to standards and productivity. Frequently monitored internet 3rd party sites for all guest feedback and provided to management.

Orlando, Florida, United States

Followed sales techniques to maximize revenue. Handled any incoming phone calls and assisted guests efficiently and according to Forbes standards. Verified room inventory and availability when making room reservations.

Orlando, Florida, United States

Used several property management applications to check guests in and out of the resort. Successfully completed a daily checklist regarding credit card authorizations and billing. Handled and rectified any and all guest complaints in a timely, professional, and cost-effective manner.

Orlando, Florida, United States

Was responsible for assisting Guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding Guest Service and financial profitability. Responded to Guest inquiries and requests and resolved issues in a timely, friendly, and efficient manner..

Orlando, Florida, United States

Delivered friendly anticipatory Guest Service personalized to each Guest's unique preferences throughout their stay. Performed high levels of Guest engagement and partnership with Concierge and Food & Beverage teams with a focus on monitoring the Club lounge for seating availability, service, food safety, and cleanliness.

Orlando, Florida, United States

Greeted and sat Guests in restaurants. Managed a seating chart and resolved Guest situations. Utilized a computerized reservation/seating system. Cash handling both manual and using computerized registers. Rolled silverware, folded napkins, and kept the area stocked.

Master Of Business Administration - Mba, Project Management

Bachelor Of Science - Bs, Hospitality Administration/Management