I am a Customer Support Advocate III at brightwheel, the number-one childcare management software in the United States. I have been with brightwheel for over a year and a half, and I have a BA in Global Affairs with a concentration in Media, Communication and Culture. I bring a unique perspective and a diverse skill set to my role, as I am passionate about improving the lives of children, parents, and educators. I have many years of professional experience in mentoring, customer service, time management, financial responsibilities, and executive administrative duties. I am currently seeking a fully remote career change in a content creation or content management position where strong leadership, creative, writing, communication, analytical and organizational skills would be applied.I excel at managing multiple tasks and priorities, maintaining a high level of empathy and clarity in my communications. I also enjoy expressing my creativity and adaptability within a start-up culture, and I am always eager to learn new things and take on new challenges.