With a DEP in Automotive Mechanics and a College Certificate in Business Management, I’ve honed a robust skill set that includes exceeding customer expectations and savvy customer service management. Most recently, I served as a Shift Manager at Tim Hortons, where my leadership contributed significantly to operational efficiency and customer satisfaction. My educational background complements my career in service, where precision and swift problem-solving are paramount.The transition from customer service representative to shift manager at Tim Hortons showcases my ability to adapt and excel in leadership roles. With a keen eye for process improvements, my initiatives were instrumental in reducing wait times and streamlining services. My team's collaborative efforts were central to enhancing the customer experience, fostering an environment where loyalty and excellence were the norms. I am eager to leverage these experiences and skills to benefit a new team and contribute to our collective success.