Alexandre Ayabe Email & Phone Number

Brasil

Barueri, São Paulo, Brasil

Reporting to the CEO, being responsible for the Technology area, budgets above 70 million, playing a role as a change, digital transformation, innovation, performance and quality agent, leading more than 150 professionals, 50 suppliers, with the management and operation of the following areas:Software Engineering | Data Engineering | SAP | Business Intelligence | Automation | IT Products | IT Infrastructure | Telecom | Noc | Service Desk | Information Security• Data environment modernization, migrating to scalable solutions in AWS cloud and PowerBi, based on LGPD, governance and SelfBi methodology. Resulted in analytical agility and effectiveness with the use of AI and machine learning• Migration from SAP ECC r3 to S/4Hana version in the SAP rise cloud environment,executed in 10 months, distinguished by excellence in execution• Company certification in the TISAX information security standard,enabling provision of services to the automotive industry• Digitization of service and provider management,with 20 initiatives mapped resulting in $90 million annual cost reduction• Transition from 100% in-person to 100% remote work during the Pandemic, involving 3.000 employees in 10 days,while maintaining customer service levels• Ideation and leadership of the modernization project of the Core system architecture, transitioning from monolithic to microservices• Development of the service platform, achieving 90% of interactions through service bots, resulting in NPS gains and avoiding the hiring of 600 headcounts• Sponsor of the transformation to agile methodology, with gains in agility delivery, speed and quality• Planning and execution of the digital customer engagement project, positioning the company at the forefront as the first in the market to offer WhatsApp support through self-service bots• Implementation of 25 strategic projects in 24 months, resulting in a relevant annual EBITDA gain, further consolidating the company's leadership position in the market

Barueri

Reporting to the CTO, responsible for the Infrastructure, Telecom, Information Security, NOC and SAP areas, leading over 50 professionals and 30 suppliers.IT Infrastructure and Telecom | Information Security | SAP | Business Intelligence | Noc | Service Desk• Definition and implementation of the API First concept, promoting agility in integrations and flexibility in customizations, acquiring new clients and creating a competitive advantage.• Leadership of the company's headquarters relocation, including planning and construction of a new data center, migration of contact center systems and telecommunications, executed without operational impacts.• Replacement of the contact center telephony platform; project executed in 10 months involving over 2.000 call center seats, 4.000 employees, multiple departments and Telecom operators, carried out without operational impacts.• Implementation of governance changes, IT infrastructure topology and processes aimed at ensuring high availability and performance, resulting in significant gains in IT environment performance and availability, ensuring more resilient and efficient operations.

Barueri, São Paulo, Brasil

• Coordinated the logistics project for service providers in partnership with global and local teams, resulting in significant improvements in service quality, reduced activation times, enhanced logistics management and increased productivity.• Developed a B2B2C system for selling travel insurance nationally and internationally.

Barueri, São Paulo, Brasil

Master Of Business Administration - Mba, Gestao De Negocio: Tecnologia E Transformação Digital

Information Technology