Alexandre Bentes Email and Phone Number
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- Excellent knowledge and working experience with 15+ years experience working for large companies in the telecommunication, Education and Finance Industry.- Strong background in Projects development for CRMs, Costs Control, Telecom/Mobile Services, and revenue cycle management.-Excellent communication and presentation skills, self starter, quick learner, team player- Great Leading skills developed over a period of 10 years through the management of multidisciplinary individuals on different segments and areas like: Billing, Collection, Revenue Assurance and Customer Service.-Easy interpersonal skills and ability to manage people and projects in a changing environment-Knowledge in implementing processes, systems and controls in expanding scenarios.- Experience in the real estate market, managing an asset portfolio of more than 10 MM euros.EDUCATION:PHD - Nova University of Lisbon – 2017 to 2020 – studies on intangible assetsMaster in Business Administration – Pontifical Catholic University of RJ (PUC-RJ) 2008 to 2010 Post-Graduation in Marketing – IAG Master PUC-RJ - 1999 to 2001ADDITIONAL INFORMATIONCERTIFICATES & PUBLICATIONSMultidimensional assessment of performance of organizational units: Integrating BSC and AHP methodologies in a Brazilian telecom company – Journal of Business Research – Special Section of best paper Business association of Latin American studies 2010 – ISSN 0148-2963 Volume 65 Issue 12 – December 2012.http://webshop.elsevier.com 23 de Novembro de 2012 -In the article, 2 modeling tools were used - AHP and BSC to measure the performance of units within an organization in Telecom.The impact of new indicators different from the traditional financial indicators was verified for the evaluation of organizational performanceParticipation TM Forum's Latin America Summit 2013. São Paulo, Brazil.Participation 2010 BALAS (Business Association of Latin American Studies) Annual Conference – with the article - Multidimensional assessment of performance of organizational units: Integrating BSC and AHP methodologies in a Brazilian telecom company. Barcelona, Spain.Participation in the Modern Consumer Congress - CCMCC - Credit, Collection and payment options 2009 and 2008. Rio de Janeiro, Brazil.Participation at Futurecom in 2009, 2008 , 2007 e 2012.São Paulo, Brazil.Participation Billing, Policy & Charging Latin Forum 2008, 2009,2010, 2011 e 2012 Rio de Janeiro, Brazil.Languages
Firjan Senai Maracanã
View- Website:
- firjansenai.com.br
- Employees:
- 136
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Consultor Em GestãoFirjan Senai MaracanãRio De Janeiro, Rj, Br
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Business Development ExecutiveInfante & Riu - Portugal Real Estate Lda. Aug 2018 - PresentLisbon, PortugalWorked in the promotion of luxury properties in the national and international markets, supporting customers in buying and selling processes. I was also responsible for the management of a portfolio of clients and leads of opportunities at Ego (real estate software). An asset Portfolio of more than 10 MM euros was under my responsibility and I have sold more than 3 MM in two years. -
Business ConsultantSenac Brasil Apr 2015 - Sep 2017Rio De Janeiro Area, BrazilSupported the development and design of new courses in the finance and Business Management departments including the creation of didactic material. I was also responsible for the study of educational innovations and trends planning the maintenance and captation of new students.Besides I worked as a teacher working in finance, marketing and business management classes. -
Financial Services ManagerEstácio May 2013 - May 2014Rio De Janeiro, BrazilFinancial operations manager responsible for all processes inside CSC (Financial Services Center) – encompassing areas such de Billing, Collection, Treasury, Accounts Payable and Accounts Receivable, and Special Financing for students (Fies and Pro-Uni).My team and me were responsible for the implementation of new projects aiming cost reductions, revenue increases and a better dimensioning of the financial operations department. Strategic definitions and objectives were under my supervision helping and defining together with other departments the CSC´s operational model.Seeking best practices, reference models and monitoring market trends were part of my activities.I participated directly in the implementation of important projects such as:• TEF implementation (electronic funds transfer)• Revaluation of the Revenue Cycle (aiming improvements in financial processes)• New interface between SIA X SAP • Implementation of a BI structure to better information management and decision making• Financing Robot, this plataform automated the process of adding students who had FIES financing.• Dashboard for the revenue cycle enabling better management of pre-established indicators – guaranteeing internal service levels. -
Financing ManagerTim Brasil Oct 2010 - May 2014Rio De Janeiro Area, BrazilWorked for the Revenue and Costs control department, analyzing reports for the final composition of the revenue for INTELIG/LIVE TIM services.I elaborated reports according to SOX (Sarbanes – Oxley Law) working together with controllership, Tax and accounting departments contributing to the accounting closing of the company. Participated as a leader in the launch project of LIVE TIM (Ultra Wide Band company) being responsible with my team for defining the scope, controlling the schedule, identifying and monitoring risks and defining the project phases of the financial parameters of the invoice product.This project was important to meet a demand from TIM BRASIL and there was a great interaction with the areas like Marketing, Accounting, IT, Tax, Collection and with the consultancy AMDOCS to meet this demand in less than 1 year.Team Leader in planning cycles and annual budget (CAPEX / OPEX) and budget reviews (forecast), ensuring adherence to the company's strategy. Developed with my team the strategies to identify opportunities to reduce costs and / or generate efficiency gains and worked on the process of reporting monthly management, operational and financial information, including KPIs and operating costs, as well as financial analysis; -
Financial Services Manager - Billing, Collection And Revenue AssuranceIntelig Telecom Dec 2000 - Oct 2010Brasil,Rio De JaneiroResponsible for the Invoicing of Products of Voice and Data (60 MM month) e Residential and Corporative Collection, managing all the processes of the area, responsible for the elaboration of requirements for the improvements of the business keeping a constant interface with the IT area, elaboration of reports of performance (KPIs), evaluation of contracts with suppliers and/or potential clients.•Participated in the development of new plans turned to the Corporative and Residential Market.•Assisted the implementation of the Business Contact Center of the company, elaborating processes and proceedings.•Participated in the acceptance tests (UATs) for the implementation of voice and data products.•Coordinated multidisciplinary teams (Billing, IT, Call Center, Commercial,) in the development and implementation of new processes and Voice and Data products.•Key User of the projects Digital Account, NewBDOH, change of the format of the web account, Interests and Fines, Corporative Cycles•Participated in the development of projects for the reduction of costs. (Improvement of invoices R$1 MM year; Bad SIN R$ 600 m year, Implementation of FAC R$ 200 m year, Reduction of rejections HQ R$ 100 m year)•Responsible for the control of the aging of open values of the Company and PDD (bad debt).•Planning of projects for the increase of Revenue or reduction of Costs•Interface with the department of Quality for the construction of indicators of performance and analysis of performance of the area.•Interface with the area of Sales to guarantee customized solutions for the Company’s main clients.•Key user in the acceptance tests of the 11th Version of Arbor (Billing System)
Alexandre Bentes Skills
Alexandre Bentes Education Details
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Intangible Assets -
Business Administration And Management, General
Frequently Asked Questions about Alexandre Bentes
What company does Alexandre Bentes work for?
Alexandre Bentes works for Firjan Senai Maracanã
What is Alexandre Bentes's role at the current company?
Alexandre Bentes's current role is Consultor em gestão.
What is Alexandre Bentes's email address?
Alexandre Bentes's email address is al****@****obo.com
What is Alexandre Bentes's direct phone number?
Alexandre Bentes's direct phone number is +121350*****
What schools did Alexandre Bentes attend?
Alexandre Bentes attended Nova Ims Information Management School, Pontifícia Universidade Católica Do Rio De Janeiro, Pontifícia Universidade Católica Do Rio De Janeiro.
What are some of Alexandre Bentes's interests?
Alexandre Bentes has interest in Animal Welfare, Children, Arts And Culture, Education.
What skills is Alexandre Bentes known for?
Alexandre Bentes has skills like Telecommunications, Pmi, Team Leadership, Revenue Assurance, Voip, Ip, Call Center, Mpls, Key Performance Indicators, Business Planning, Call Centers, Finance.
Who are Alexandre Bentes's colleagues?
Alexandre Bentes's colleagues are Ingrid Silva, Cristiane Santana, Gisele Lourenço, Bruna Mota, Adilson Dantas, Carolina Mendes, Adriana Janoario.
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Alexandre Bentes
Encarregado De Logística / Supervisor De Logística / Coordenador De Logística / Administrador / Analista De LogísticaManaus, Am -
Alexandre bentes
Brazil -
Alexandre Bentes
Rio De Janeiro, Rj -
Alexandre Bentes
Metrologista Na Tecnoiso Tecnologia E Soluções Industriais LtdaSanta Catarina, Brazil
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