Alexandre Blind Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

- Defined Product Vision & Strategy: Spearheaded product roadmaps by translating customer insights and business objectives into actionable development plans.- Measured Success: Established KPIs and monitored performance metrics post-launch, using insights to inform future product iterations.- Led Product Discovery: Conducted user interviews, market analysis, and competitor research to identify key opportunities for new feature development.- Launched High-Impact Features: Delivered client-centric enhancements, including survey tools that boosted user engagement and conversion rates.- Agile Development: Managed end-to-end product development cycles, collaborating with cross-functional teams to ensure successful feature delivery within tight timelines.- Built Cross-Functional Relationships: Facilitated seamless collaboration across departments, from Sales and Marketing to Customer Success, for smooth product launches and adoption campaigns.

Barcelona, Catalonia, Spain

- Supported Product Lifecycle Management: Assisted in defining product requirements and creating user stories to address client needs, ensuring alignment with the overall product strategy.- Conducted User Research: Collaborated with the Customer Success team to gather client feedback and identify pain points, informing the prioritization of new features.- Facilitated Agile Processes: Coordinated sprint planning sessions and ensured the timely delivery of product enhancements by working closely with engineering and design teams.- Ensured Stakeholder Alignment: Supported communication between internal stakeholders, including Sales and Customer Success teams, to ensure product updates were well-understood and implemented effectively.- Monitored Product Performance: Used analytics tools to track product adoption and gather insights for continuous improvement.

Barcelona, Catalonia, Spain

- Managed Strategic Accounts: Oversaw a portfolio of high-value, global clients, providing tailored strategies and solutions to drive client success and product adoption.- Mentored Junior Team Members: Trained and guided junior Customer Success Managers on both client success strategies and effective use of the product, improving team performance.- Led Product Discovery Efforts: Acted as a bridge between clients and the product team, conducting user interviews and feedback sessions to identify pain points and opportunities for improvement.- Prioritized Client Feedback: Advocated for client needs by translating complex requirements into actionable recommendations for the product team, resulting in the delivery of features that improved client satisfaction and retention.

Barcelona, Catalonia, Spain

- Drove Client Success: Managed onboarding and implementation for clients, ensuring seamless adoption of Shiji ReviewPro solutions.- Enhanced User Engagement: Conducted in-depth product training, enabling clients to maximize the platform’s value and achieve measurable results.- Delivered Results: Collaborated closely with clients to address challenges, tailoring solutions that improved satisfaction and retention rates.- Optimized Onboarding: Designed and refined training materials to enhance the onboarding experience for new users.

W Verbier

- Transformed team performance through mentorship, fostering exceptional service culture and improved communication, contributing to repeat bookings.- Championed cross-departmental collaboration, bridging communication gaps and enhancing overall service efficiency and guest satisfaction.- Proactively solved potential issues before they arose, ensuring seamless guest experiences and earning praise for attentiveness and foresight.- Crafted personalized guest experiences, anticipating needs and exceeding expectations, resulting in consistent positive feedback and compliments.

W Verbier & W Paris-Opéra

Contributed to the establishment of guest service procedures for a smooth hotel opening at W Verbier. This included collaborating with the Rooms Division departments to create a seamless guest experience and resolve initial operational challenges.

Paris, France

Master Of Business Administration (Mba), Hospitality Administration/Management

Bachelor Of Arts (Ba), Hospitality Management

Higher National Diploma (Bts), Hospitality Management - Marketing And Hotel Management Option

Baccalaureate, Hospitality Management