• Assist agents with questions regarding process and product development• Working together with product team to improve and develop and polish the product• Ensure customer satisfaction and provide professional customer support.• Assist team manager with organisation and backoffice duties.

- Responsible for the comunication and support of clients via Phone, emailand chat on the largest Online Tourism company in the world.- Requested to communicate effectively with our clients and able todetermine the needs of a particular user and find a custom solution thatsuits him.- In constant use of written and verbal Portuguese and English language

Responsible for the reservations, comunication and guest relationship ona Michelin Guide restaurant.- Hosting, management, guest reception and profile identification andpreferences.- Responsible for table service, food, drinks and all fronts of room service