Professional, with more than 20 years experience in the management and development of leaders and teams in the Operation, Information Technology, Commercial and Administrative areas.Systemic and Strategic vision of the commercial area linked to distribution and logistics for the Telecom market, allowing for the development of new controls and business management.Restructuring of teams, in consideration of individual skills and profiles, capacitation of potential; with a focus on the operational goals and policies and values of the company. Experience with operational start up and opening of markets in both São Paulo state and capital.Governance of IT team, with integration of tools, such as: Microsoft Power BI, GLPI, M365, Azure Active Direct, Zendesk and Software, developed through consolidated partnerships with outsourced (third party) developers.Internal customer relations management; definition of specific actions in order to both attend to their requirements and improve the level of service.Participation in committees with reference to LGPD, integrations, Digital Certificates, providing technical support to internal areas in conducting projects.Leadership of projects, with a focus on identifying opportunities for the application of technologies and continual improvement of processes.Negociation of third-party service contracts, internal customers and banks.Development and implantation of best market practices, with definition of metrics and monitoring of KPI’s.