Sales Skills:• Thomson Reuters ONESOURCE Global Trade and Legal solutions specialist;• Sales specialist;• Strategic planning;• Definition and management goals;• Account management; Management Skills:• Startup of teams regarding support and help-desk services, sales and after-sales, customer services;• Strategic planning;• Definition and management goals;• Account management; • SLM and SLA;• Business management;• Robust Management of forecast and pipeline.Softway Customer Care:• Deep understanding of the Company’s Products and how to position against the competition. • Strengthen the relationship and engagement between Softway and the Customer to get win/win benefits (technical and business); • High Engagement with Technical and Business Teams. Working together and collaboratively with Post-Sale team to solve Customer's needs/challenges, being the key resource for the Customer. • Responsible for implementing demand generation activities in order to bring new opportunities and grow Pipeline.Specialties:• Proactively develop relationships with key users and provide Product Marketing team with customer feedback on product improvements.• Assist in efficient assortment analysis, Space to Sales, and Cluster development and analysis.• Meet specific customer needs.• Proactively conduct strategic account reviews with all assigned customers on a regular basis to review service needs and usage trends. Identify products and pricing that meet customer needs and business objectives.