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- Released AI powered sentiment analysis and chat summary function within GoTo Connect’s Contact Center to enable supervisors and analysts with a faster overview of customer interactions.- Enhanced multiple micro-services by implementing new features, rectifying bugs, and conducting tests across diverse tech stacks including React, NodeJS, GoLang, Java and Kotlin using Kanban to prioritize requirements and utilizing CI/CD pipelines to rapidly iterate. - Monitored activity on containerized applications using Docker, Kubernetes, Kibana, Grafana, Jenkins and Splunk - Led migration for 20+ deprecated UI components- Improved legacy code (material-ui, expressjs, golang) in order to simplify code-sharing between teams and reduce outdated dependencies - Shipped new components for our in-house library