Alexandre J. Email & Phone Number

Lisbon, Portugal

Lisbonne, Portugal

Analysing, modifying, updating specifications according to new Business requirements. Create, validate and execute tests according to specifications updates.Responsible for manually testing software products to ensure they meet the required quality standards.Review requirements and design specifications to understand the product functionality.Develop test cases and test plans based on the requirements and design specifications.Execute manual test cases and record test results.Identify defects and work with the development team to ensure they are resolved.Report test results and defect status to project stakeholders.

Lisbonne, Portugal

Manual functional tester for many projects using the uTest platform. The job includes the downloading the apps, documenting issues, frontend testing and communicating with the testing team.

Experience working with manual and automation techniques. Practical work in scrums of three to four people and individual work in code writing.Manual Testing: Throughout three real-life projects we covered the following practices and principles;Software development LifecycleFunctional testing in different browsers Working with testing checklists Use case testing Regression testing Exploratory TestingAPI testing in Postman Agile and Scrum teamwork Database and SQL FundamentalsManual Testing Projects: 3 projects Automation Testing: -Throughout three real-life projects we covered the following practices and principles;Automation Testing in Cypress using VS CodeBack-End Automation Testing Using PostmanTest writing using JSON POM ApproachGitHub Automatic Testing Projects: 3 projects

Lisbonne, Portugal

Community Support Representative Specialist at Powerdot.Key role in supporting (in French; English; Spanish and Portuguese) our operations in Portugal, Spain, France, Belgium, Luxembourg and Poland. Opportunity to work with different markets and have a dynamic day-to-day life characterized by a multiplicity of functions of the greatest importance at the HQ level.Resolve a high volume of customer contacts through various support modalities which may include inbound and outbound calls, email and tickets.Investigate case details to determine the root cause of issues.Learn and master multiple applications and resources including contact management systems and knowledge bases.Communicate quickly and effectively to internal and external stakeholders.Triage and escalate urgent issues in order to drive them to resolution.Complete thorough documentation and notation on customer contacts and trends.Provide feedback to management teams regarding processes and trends.Reporting problems and failures within the central operations team and to suppliers through different channels.Finding solutions to make global support operations more efficient and profitable.Liaising with the finance, product, and operations teams for problem-solving.Applications and softwares in use are: Google Suite, Metabase, and Atlassian software, including Jira and Confluence.

Lisbonne, Portugal

Ad Ops Representative Specialist in Waze Ads.Collect, manage, organize assets and understand client goals to strategise action plans to best fulfill client needs on CRM.Translate requests into workable implementation notes in order to effectively collaborate with Vendor Partner Team.Support AM/Sales/Brand clients and Waze to ensure campaigns are launched and are serving effectively.Understand client goals and strategise action plans to best fulfill client needs while handling multiple campaigns and clients simultaneouslyAct as the last line of defense in detecting defects / irregularities on the technical implementation before the campaign goes live.

Lisbonne, Portugal

Support, assistance and resolution of advertising issues for small, medium-sized and large companies in their spending accounts on the advertising platforms, the latter are part of the advertising leader on the market.Provide optimal advice regarding different queries of the business clients;Create a meaningful rapport with key decision makers in the marketing industry and serve as aconsultant for their online advertising strategy;Understand the business goals of your clients in order to match the required online advertisementsolutions;Provide strategic campaign support to educate your clients;Achieve strong customer satisfaction with a focus on quality and results.

Lisbonne, Portugal

Support, assistance and resolution of advertising issues for small, medium-sized and large companies in their spending accounts on the advertising platforms and leader in social media.Provide support to small and medium-sized businesses (SMBs) across multiple channels-chat, phoneand email;Provide product and tool support to improve clients’ experience;Identify trends and solve problems facing multiple SMB clients;

Certificate

Certificate

Certificate

Professional Training Certificate Portuguese (2023)

Education record

Licence De Langues Étrangères Appliquées

Education record

Certification Enforex School In Bcn (2016)

Certification Kaplan School In Auckland (2014)