I am Alexandre Lee, currently employed on a full-time basis at Commercial Printers Inc. The company is recognized as a leading printing and mailing facility, serving an extensive clientele spanning North America, Bermuda, and the Caribbean Islands. As a Customer Service Representative (CSR), I engage with clients to address inquiries, process orders, and ensure exceptional service delivery. Additionally, in my role as an Estimator, I analyze project requirements, assess costs, and provide accurate estimates to clients, facilitating informed decision-making and project planning.In my spare time, I dedicate myself to developing and refining my proficiency in Java, JavaScript, C, CSS, React, TypeScript, Python, and HTML through hands-on programming projects. Crafting engaging and intricate programs not only strengthens my skills but also provides a source of enjoyment and challenge.I graduated with my Associates of Arts Degree on December 14th 2022. I attend Florida International University pursuing a bachelor's degree in Computer Science. After completing my degree, I aim to leverage my four years of programming experience to pursue roles as a Front-End Software Engineer, Back-End Software Engineer, or Full Stack Software Engineer.
Commercial Printers Inc
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Customer Service RepresentativeCommercial Printers Inc Oct 2023 - Present6600 Nw 15Th Ave, Fort Lauderdale, Fl 333091. Engaging with clients to understand their printing requirements and provide accurate quotes for printing projects based on clients specifications.2. Coordinate with internal departments to ensure timely completion of projects3. Addressing client inquiries, concerns, and feedback promptly4. Conduct quality checks on printed material to ensure they meet company standards5. Analyze client project requirements and specifications to determine printing costs6. Provide accurate and competitive price estimates based on project details7. Monitor project costs and profitability throughout production process8. Maintaining accurate records of estimates, quotes, and project specifications for future reference and analysis.
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Gateway CoordinatorThe Palace Group Jun 2022 - Oct 20231. Greet visitors and direct them to appropriate areas within the facility.2. Monitor and control access to the premises, ensuring only authorized personnel enter3. Answering phone calls and responding to inquiries from visitors and employees.4. Reporting any security incidents, suspicious activities, or breaches to appropriate authorities.5. Maintaining accurate logs and records of visitor activity, security incidents, and equipment checks. -
Senior Customer Service RepresentativeTeleperformance May 2020 - Apr 2022United States1. Providing advanced technical support and troubleshooting assistance to customers experiencing issues with Apple products and services.2. Serving as a subject matter expert and mentor to junior support representatives, offering guidance and assistance with escalated cases.3. Investigating and diagnosing technical issues, analyzing logs, and performing in-depth troubleshooting to identify root causes.4. Collaborating with cross-functional teams, including engineering and product development, to address systemic issues and improve product performance.5. Documenting customer interactions, troubleshooting steps, and solutions in a clear and concise manner.6. Investigating and diagnosing technical issues, analyzing logs, and performing in-depth troubleshooting to identify root causes.7. Keeping abreast of Apple product updates, technical documentation, and support resources to maintain proficiency and provide accurate assistance.
Alexandre Lee Education Details
Frequently Asked Questions about Alexandre Lee
What company does Alexandre Lee work for?
Alexandre Lee works for Commercial Printers Inc
What is Alexandre Lee's role at the current company?
Alexandre Lee's current role is Customer Service & Full-Stack Software Developer.
What schools did Alexandre Lee attend?
Alexandre Lee attended Florida International University - College Of Engineering & Computing, Broward College, Broward College.
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