Alexandre Letournel Email & Phone Number

Berlin, De

Berlin, Germany

Berlin, Germany

- Took responsibility for several regions (LATAM, Europe, IMG market) and built robust relationships with regional and functional stakeholders- Set up and coordinated events and promotional deals with students for optimal timing and purchasing needs- Tracked performance to identify trends and patterns, gathered market intel and ensured knowledge is shared cross-functionally- Developed and implemented best practices on relationship building, lead generation and pipeline management

Barcelona, Spain / Berlin, Germany

- Management of the B2C sales team that incudes 4 country managers divided between our several offices (UK, Spain, Italy and Holland)- Implement innovative e-commerce strategies and lead the sales campaigns planning and execution for Europe- Set up a new pricing strategy to better compete with marketplaces- Implementing new business strategies to improve B2C sales results (coordinating sales activities with brand communication, social networks and events)- Stocks, orders and inventories management to better adapt to Demand and Supply and improve Logistics operations- Analyze and monitor KPIs to offer solutions to increase conversion rate and ROAS

Barcelona, Spain

On top of the tasks related to the position of Sales Representative for the Spanish speaking market, my missions were broadened and now include:- Developing business strategies for new markets (Germany, Portugal, Brazil)- Coordinating between the international marketing and sales department (SEO/SEA and email marketing strategies)- Mediating and solving conflicts between employees- Handling the recruitment of interns and new associates for the international sales team- Providing new hires training in English and Spanish- Proactively working on the improvement of the new CRM- Managing High-value customers (English, Spanish and French speaking customers)- Handling strategic leads negotiations (English, Spanish and French speaking customers)Achievements:- Restructuring sales teams- Improvement of the customer loyalty strategy and customer acquisition (the number of clients was doubled within a year)- Creation of an affiliation system strategy targeting at digital marketing agencies- Best yearly performance for the company in 2017

Barcelona, Catalonia, Spain

Sales Representative in charge of the international expansion of Mailify, the emailing app, for the spanish speaking market:- Customer management and Client acquisition - Technical support and assistance for billing or account issues- Account and campaign optimization / Consulting - Daily, weekly and monthly reporting - Training and sales team management

Dublin, Ireland

Responsible for the management of the French Team (20 agents) including: - Organizing day-to-day shifts for the French team- Monitoring daily performance of the French market on multiple targets (customer satisfaction, internal quality...) in order to propose process improvements at team level- Assuming daily market analysis as well as weekly and monthly reporting- Organizing regular team meetings and one to ones with agents (coaching, personal development, performance plan...)- Implementation of a new shift for the French Canadian Market- Occasonally acting as Customer Service Representative or Workflow Lead following business needs

Dublin, Ireland

Organizing and monitoring day-to-day agent shifts,Managing inbound phone, email and chat volumes,Monitoring compliance with processes and guidelines,Occasionally acting as Assistant Team Leader following business needs as well as usual Customer Service Representative duties (customer assistance on Google Adwords and related Google Products as well as account optimization

Dublin, Ireland

Customer Service Representative for the French speaking market on phone, email and chat channels with focus on providing:- High quality customer assistance on Google Adwords accounts issues- Account optimizations (Search, Display, Shopping, Remarketing, Apps campaigns)- Assistance on related Google Products : Google Merchant Center, Google Analytics, Google Ad Grants...

County Dublin, Ireland

Providing customer care and expertise on issues regarding:- Billing and payment queries- Xbox and Windows account management - Hardware and technical support- Connectivity issue or set up

St-Nicolas De Bourgueil

- Handling B-to-B and B-to-C relations- Developing online marketing (developing presence on social networks, contacting leads and existing partners to develop notoriety)- Preparing orders, legal documentation and shipment to France and abroad- Updating and translating wine technical files- Planning and managing cellar visits and wine tasting sessions

Tarragona, Espagne

- Unification des certifications relatives aux échanges de marchandises agroalimentaires- Prospection de nouveaux clients- Réalisation de rapports statistiques mensuels sur l'activité portuaire en Espagne

Région De Rouen, France

- Surveillance d'examens- Gestion administrative de la Vie scolaire- Cours de soutien et aide au devoirs en Langues étrangères (Anglais/Espagnol) et matières économiques

Agen

Région De Rouen, France

- Réalisation d'une campagne de promotion des formations de l'IFA Marcel Sauvage- Organisation d'un colloque sur le thème de la discrimination au travail- Développement de partenariats avec des entreprises et des organisations d'aide aux étudiants- Création d'un guide pratique et d'un lexique pour les apprentis en Stage à Cork, Irlande

Université De Rouen

- Accueil et Information des étudiants- Réalisation d'un annuaire des Masters professionnels de Langues Etrangères Appliquées

Master Professionel, Négociateur Trilingue En Commerce International De Vins

Master's degree of International Negotiation and Wine business

Licence, Langues Étrangères Appliquées, Mention Ab

Bachelor's degree in Foreign Languages and International business

Baccalauréat, Economique Et Social, Mention Ab

Activities and Societies: Vice-président du Conseil de la Vie Lycéenne (2006/2007)A-Level equivalent in Economics and social studies