Alexandre Marques Email & Phone Number

Issoudun, Fr

Issoudun, Centre-Val De Loire, France

- Manage a support team of 20 engineers to provide first class post sales support to Safran SeatsCustomers- Provide input into the pre sales process and act as a lead on support and service issues, strategy and approach- Set clear objectives, evaluate progress and instil a high performance culture with focus on team work, service excellence and ownership for resolving customer issues - Set-up, manage and improve standards and procedures within the team- Ensure working… Show more - Manage a support team of 20 engineers to provide first class post sales support to Safran SeatsCustomers- Provide input into the pre sales process and act as a lead on support and service issues, strategy and approach- Set clear objectives, evaluate progress and instil a high performance culture with focus on team work, service excellence and ownership for resolving customer issues - Set-up, manage and improve standards and procedures within the team- Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate- Manage the team and individual performance, technical and skills development - Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together - Cascade objectives and targets to the team- Review daily priorities and take appropriate action to ensure results are achieved - Remain aware of new product developments providing reliability inputs and tactical direction to the business on customer service and support challenges- Liaison with the internal functions including sales, product management, engineering, field support, spares dept, repair shops and other service functions- Ensure high quality, up-to-date documentation exists for all seat models- Ensure seats are maintained to agreed standards and all relevant process is documented- Provide input into the company service strategy Show less

The Regional Fleet Manager leads the Supply Chain Fleet operations in an assigned geography by developing Fleet Capability, Reliability and Sustainability. As a member of the Region Leadership team, the RFM must develop strong cross functional partnerships across all functions. The RFM must build and sustain strong business relationships with Airlines and MRO's to provide a fleet of safe, reliable, efficient products. The role requires advanced business management skills and a strong technical… Show more The Regional Fleet Manager leads the Supply Chain Fleet operations in an assigned geography by developing Fleet Capability, Reliability and Sustainability. As a member of the Region Leadership team, the RFM must develop strong cross functional partnerships across all functions. The RFM must build and sustain strong business relationships with Airlines and MRO's to provide a fleet of safe, reliable, efficient products. The role requires advanced business management skills and a strong technical understanding of seat maintenance and repair. The RFM will implement tactics and strategies to continuously improve the seat maintenance processes that support the Supply Chain and will maximize the Sales Fleet and the in service Fleet performance. This role is responsible for day to day fleet activity of over assets, shop maintenance, technician capability and engagement, and all related facets of Fleet Operations. Show less

Airbus Toulouse

-Support Airbus during cabin installation.-Close all concessions opened during home base source inspection.-Answer to all issues (AM) during cabin installation.-Close all airline pending pick ups (QLB) till the A/C delivery.-Negociate the commitment letter with the customer.

Sicma Aero Seat

- Treat all In service report (Event Report) by coordinating with all departments all internal actions until their solving.- Focal point and daily airlines support.- Participate to all product development to prevent all reliability issues following all in service product feedback.- Offer and sell product improvements, retrofit, overhaule, repair and spare contract.

Sicma Aero Seat

- Edit Service bulletins, Service Information Letters and NTO's.- Prepare and write CMM's.- Prepare and update RSPL, IP & spare kits.- Perform the training to airlines and MRO on zodiac products.- Ensure daily support to operators and MRO.