Customer Service / Service Management.Customer prospecting, submission of proposals focusing on solar panels

Responsible for the Operational Management of quality, productivity and customer satisfaction of technical services in the field of the states of Rio de Janeiro and Espírito Santo;Strategic Vision, Identify Opportunities and ImprovementsDevelop Leadership, Explore Segmentation, and Conquer TerritoriesDirect Team Management of Supervisors and Field Consultants,Network Management of accredited, distributors and PJs,Ensure the communication of processes and procedures in compliance with ANATEL;Cost Reduction / Recycling / Reuse

Disseminate Processes, Procedures and standards from the matrix to the network of distributors and accredited companies;Monitor and act on SLAs, KPIs / Train and ensure adherence to procedures;Control the volume of services and quality standards;Develop a team of ConsultantsTrain / Recycle and accredited network employees (third parties);Audit Processes of Installations / Technical Assistance / Removals / Recycling / Reuse of equipment;Prospecting for new companies / Manage and validate service allocations;Support Regional Management - PBIStandardize Inventory and Reverse Logistics - Storage, organization and security (SAP 600);Monitoring and validation of Inventory (biannual).

Training and Qualification of Field Technical TeamsReport analysis / Action plan and commercial monitoring and services;Preparation of reports to monitor the goals seeking to achieve better results;Monitoring of operational routines and sales quality;AccreditationsInventory Management / Supply / Reverse Logistics / Inventory and Audits -SAP.

o Medium-sized company – Segment: KEITO Representative in Brazil for Electronic Equipment.o Position: Technical Supervisor  Sales Supervisoro Attribution: Equipment Sales, Installations and Maintenance.o Responsibility and Experiences: Process and Service Management Control of technical team; Negotiation with suppliers; Prospecting and customer service and large customers, such as: IBM, OI, BRADESCO, UNIMED;

Customer service, spare parts, purchase of material. Mechanic's assistant in the maintenance and repair of automobiles such as: Chrysler Dodge, Landau, Maverick among others.