Alexandre Raboutot Email & Phone Number

Lyon, Fr

Lyon Et Périphérie

- Roles Participate in business development Implement the company strategy and ensure its execution within the department Guarantee the profitability of the department- Operational Management Management of infrastructures and services TeamLeaders Participate & validate the definition of the scope, costs, charges and schedules of commercial proposals Manage the activity (organize, prioritize, follow up and plan) Guarantee the indicators of his team (load, capacity planning, billing rate, PnL) Manage subcontractors - Team management Guarantee the conditions for the development of the team Recruit Have an overall vision of the group's skills Lead the link between departments and teams Guarantee the evolution of employees and develop their skills (career management / training) Animate team cohesion

Lyon Area, France

- Service Delivery Manager for multi customer (international)- Manage and deliver client engagements- Management of Steering & Technical committees following ITIL strategy- Manage day to day interactions with leadership, client stakeholders and project teams- Creating and maintaining a culture of continuous Service improvement, accountable for delivering value added services. - Proactively and reactively look for solutions to prevent problems from occurring in team/technology area- Teamleader of the Internationnal coordination teams of Teawmwork Branch

Ho Chi Minh

- Creation of the Infrastructure Team- Staffing- Teaching process and skills- Coordination with French team- Relation with Internationnal customer to develop local business- Report and Meeting with Customers- Starting new business with new internationnal customer

Lyon Area, France

- Analyze and troubleshoot of the level 3 incidents.- Installation, migration and operational maintenance of the UNIX and Linux server (physical and virtual) - Blade system HP system expertise (C7000, C3000, HP SIM and VCEM …)- Performances tuning servers- Firmware, Patch upgrade projects- 'lift and shift' project : Participation to the migration of several servers from different datacenters on one common.- Change realization : UNIX user account creation, Database instance creation / duplication- SAP refresh environment- On call level 3 to the Unix/SAP/Oracle scope- Writing of Level 2 procedure - Management of the UNIX / LINUX transfers skills for the activities transition to Accenture India

Boulogne-Billancourt Area, France

- Training of IT technician and transfer skills.- New infrastructure installation, writing procedures and standardization of operations- Respect and improvement of functional procedures with ITIL coherence.- SLA definition with the customers- Analysis and troubleshooting applications in production (UNIX and Windows)- Release of applications - Creation and implementation of batch monitoring - Establishment of interconnects using CFT tools and Gateway (SOPRA)- Participation in migration technical platform (Oracle, Tuxedo, WebLogic)

Vélizy

- Monitoring, analysis, incident supervision, of production applications (UNIX) - Control Jobs in error on VTOM - Monitoring IT incidents