Alexandre Sofman Email & Phone Number

Newton, Massachusetts, United States

Newton, Massachusetts, United States

Educate clients about products and servicesRespond to clients needs and assist with questionsAdhere to stringent policies and procedures Prepare accurate income tax returns for 2009Check data for accuracy and consistencySuccessfully completed mandatory training on Fraud Detection and Prevention, Ethics, and Financial ComplianceCertified in Tax Preparation, ProFiler and Jackson Hewitt software

Ensured accounting and bookkeeping transaction accuracyAddressed all customer questions and concerns and provided an exceptional customer serviceProcessed work orders and customers requests in a timely and thorough mannerResponsible for bookkeepingAssisted with implementation and maintenance of work procedures Supervised 10 employees Managed and trained employees on customer service and on an appropriate job antiquateMonitored the progress and completion of the work ordersHandled costumer transaction including collection of payments

Ensured the accuracy of accounting and bookkeeping for the companyPrepared journal entries, reconciled accounts and performed various administrative functionsProcessed work orders and customers requests in a timely and thorough mannerHandled a number of client's transactions including collection of payments Made sure that the team under my management was providing customers with exceptional serviceWas a primary liaison between the company and clientsManaged and trained employees in customer service and appropriate job etiquetteWas responsible for creating and maintaining work schedules for employeesAssisted with implementing and maintaining of work procedures Monitored the progress and completion of the work orders

Created progress reports and work orders for the firm's customers Communicated with clients and suppliers of building materialsWorked closely with customers to identify and meet their needsReviewed marketing efforts and made recommendations to improve advertisement Helped developing plans and measurements for foundations of multiple buildingsCoordinated work flow Handled administrative detailsMaintained records

Sustained communications with key business contacts Created progress reports and work orders for the customers Worked closely with key customers to identify and meet their needsReviewed marketing efforts and made the recommendationsEdited and retouched photos for an advertising purposesAssisted on various customer projectsGenerated and processed salesCoordinated work flow Handled administrative detailsMaintained office records

Established, organized, and maintained files and recordsAccepted, screened, and routed telephone calls Prepared financial reports in accordance with company's policiesObtained information from policyholders and verified the accuracy of claims forms Provided timely and accurate information for colleagues and managementProcessed new insurance policiesUpdated existing policies and records to reflect changes requested by policyholdersProvided outstanding customer service according to immediate managementActively participated in advertising and marketing efforts for the company

Established, organized, and maintained files and recordsAccepted, screened, and routed telephone calls Analyzed and determined policy needs for each customerProvided timely and accurate information for colleagues and managementVerified the accuracy and completeness of information on claims forms and all related documentsProcessed new insurance policiesUpdated existing policies and records to reflect changes requested by policyholdersMade modifications to existing policies, and claims formsActively participated in advertising and marketing efforts for the company

Bachelor Of Science And Business Administration, Finance And Management

Bachelor Of Science, Business Administration; Finance And Management

Bachelor Of Science, Business Administration; Finance And Management

completed during last semester: Macro and Micro Economics, Accounting Principles, Statistics I and II, Sociology, Organizational Behavior.