Alexandre Sutherland Email & Phone Number

Montreal, Quebec, Canada

Involved in the management of orders, successful deployment of Off-the-Shelf solutions & onsite services, and optimization of the proposal & sales processes.Roles consist of:- Working with sales team to determine margins and pricing for large competitive opportunities- Being the custodian of the proposal process, i.e. enforce process, approval process and update as needed- Updating product costs and prices accros all tools that use them when new numbers are available- Maintaining Salesforce CPQ- Validation of Purchase Orders & creation of Salesforce and Netsuite records- Synchronizing with Product Manager and Director of Operations (delivery timelines, flagging special cases)- Tracking order progress to ensure timeline is respected- Ensuring Customer Satisfaction- Coordinating client relationship from Purchase Order reception to completion of the order- Managing Deployment Specialist(s)- Own & oversee deployment process-

Montreal, Quebec, Canada

Guiding customers through the sales process into the support phase, all while ensuring their satisfaction.Roles consist of:• Develop and maintain tools and enterprise platforms to efficiently produce proposals • Develop the most compelling sales and technical proposals for international public and private bids• Work alongside multidisciplinary teams and upper management to properly evaluate service offers and align the sales strategy accordingly• Support Salesforce CPQ and Proposals• Validate Purchase Orders • Continuous improvement of deployment process• Capture client feedback at various touch points to evaluate improvement needs• Record data to ensure accurate sales reporting and revenue projections.• Maintain regular communication with clients• Perform regular evaluations and documentation of Customer Success goals progress and project status.• Work with other team members in each departments to provide the highest quality service to customers• Bridge the gap between sales and customer support• Ensure our Customer Portal is up-to-date for a better customer experience

Montreal, Quebec, Canada

Providing added value through the development and customization of all proposals and quotes. Roles consist of:• Develop and maintain tools and enterprise platforms to efficiently produce proposals • Develop the most compelling sales and technical proposals for international public and private bids• Work alongside multidisciplinary teams and upper management to properly evaluate service offers and align the sales strategy accordingly• Optimize proposal and sales processes• Salesforce CPQ implementation

Montreal, Canada Area

Defining and managing the proposal response plan, schedule, and internal communications associated with the proposal development including follow-up with the contributors. Working with the development team, the production team and delivery team to establish an accurate proposal, competitive positioning, and pricing strategies based on the scope's identification of the system's requirements. Leading proposal development using input from multi-discipline teams: compiling core content to be used in all proposal submissions, and providing final editing to ensure the response is accurate, concise, and effective. Maintaining quality results by using templates; following proposal-writing standards including readability, consistency, and tone. Maintaining and updating document templates to ensure they are always relevant and practical, as well as in line with corporate branding guidelines.

Montreal, Canada Area

- Project Management and coordination of major clients;- Revenue and margin growth of monitoring services;- Technical management and supervision of supply chain or inspection services or operations;- Client account management

Montreal, Canada Area

- Coordinated & scheduled inspection projects in Canada and across the world, from start to the end;- Monitored & tracked the progress of all inspection projects;- Estimated & prepared the proposals & quotations for required inspection services to clients & affiliates;- Technical review & distribution of Inspection Reports to clients;- Prepared & issued related Inspection certificates;- Followed-up the projects with all parties involved ;- Reported inspection results to client’s or affiliates;- Reviewed technical documents & prepared detailed work orders & instructions to inspectors & affiliates;- Managed & allocated sources to projects according to the budgets & availability.

Saint-Laurent, Québec, Canada

- Implementing new programs in the Non Destructive Testing (NDT) department- Problem Solving- Process Improvement in the NDT department

Lasalle, Quebec, Canada

Assist project managers and floor supervisors to be organized and do follow-ups on projects related to hydroelectric machines.

Lachine, Quebec, Canada

Assist engineers in the Component Repair department to complete technical reports for combustion chambers, blades and fins.