•Greets new and returning players upon arrival, while confirming identity and collecting appropriate waivers related to their game.•Collects game reservation payments and applies discounts and posts changes in the system for documentation of all revenue. •Schedules new game reservations or reschedules when players are unable to play due to extenuating circumstances.•Responsible for intaking groups ranging from 2-26 attendees, while ensuring a safe and enjoyable escape game for each group.•Resets games with 100% precision and provides maintenance as well as problem solving on the spot when game malfunctions occur. •Facilitates top-notch escape room experiences for game-lovers of all backgrounds. Over 200 games run in the Logan Square location since October of 2020 beating revenue expectations while maintaining City of Chicago Covid-19 guidelines.

•Took on many roles at once by inputting discounts, solving a variety of problems relating to restaurant patrons and back of house when the manager on duty was unavailable.•Entrusted by management to maintain a daily cash drawer of at least $1,000 while reporting and depositing income revenue from customers to owners at closing.•Responsible for 16 tables at times with seating for more than 55 customers. Received consistent high marks from management for customer management; helped owners achieve customer ratings of 4.7/5.0 across 5 years. •Early for work, including no unexcused absences for entirety of my employment.•Maintained exceptional and personalized customer service and organization in a high volume, fast-paced work environment at the center of the Loop in downtown Chicago.