Responsible for adapting brand strategies for our company’s target market.Assist with product development, pricing and new product launches as well as developing new business opportunities.Plan and execute all communications and media actions on all channels, including online and social media.Administrate the creation and publishing of relevant, original, high-quality content (for all channels and ads).Implement a content editorial calendar to manage content and plan specific, timely marketing campaigns.Nurture and enrich all external perceptions of the company and growth of market share.

Establish and maintain open lines of communication with customer and group manager (operations manager where applicable).Conduct weekly inspections with the supervisor and submit it to the project manager.Adhere to company guidelines for discipline and termination procedures.Monitor and oversee the work of external contractors to ensure terms of agreements are met and work is completed satisfactorily.Serve as a liaison with other departments within the Nashville Fire Department and external agencies in order to provide information on available resources, projects, and/or services.Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.Implement or oversee environmental management or sustainability programs addressing issues such as recycling conservation, or waste management.

Assisted customers by answering questions, helping with vehicle support, and marketing support. Serviced customers on Facebook, Twitter, Instagram pages as well as other social platforms.Answered inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App StoreCreated and manage cases for customers needing more complex assistance.Managed existing case load, complete follow-up tasks and achieve operational metrics.Adhered to standard work processes and contributed to efficiencies and improvements when possible.Proactively identified sales leads and educate in-market customers on product functionality and services.Effectively and accurately documented customer interaction.Provided proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.Participated in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.Provided exceptional customer-centric service to all internal and external customers.Adhered and contributed to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.Utilized correct tools to efficiently manage concurrent activities.

Responsible for developing and executing influencer campaigns that deliver ROI, managing influencer agency and day-to-day campaign operations, and reporting and optimizing Strive's influencer marketing efforts to drive new customer acquisition and brand awareness.Trend spot for emerging influencers and trends through various social media channels, including TikTok, Instagram, Facebook, and YouTube.Set goals, tracked and analyzed performance of content and conversion rates, manage budgets, measure success of programs and advise on go-forward strategies.Sourced, evaluated and suggested on-brand influencers based on factors such as engagement, audience demographics and content quality.Assisted with monitoring, tracking, engaging with, and logging all influencer posts using IZEA and managed all campaigns using Campaigner.

(Remote Position)Researched and compiled media lists to ensure proper placement when pitching artists.Updated weekly marketing plans that are implemented by radio, sales, press, digital, strategic, and production staff.Managed the development and execution of digital marketing plans for artist releases.Actively participated in team meetings, discussions, and planning activities.ClientDylan Hyde@thedylanhyde

Assisted in finding and developing artists reporting directly to Director of A&R.Attended and reviewed eleven artist showcases and evaluated solicited material.Reviewed new songs and writer/artists and their related materials via CD, internet, DVD or other related media for purposes of acquisitions.

Communicated exciting social media news (internal and external).Administrative tasks including answering phone calls, maintaining Twitter and Facebook accounts, and poster placement.Created and maintained content editorial calendars to manage and increase social media engagement and presence.

Representative for 9,165 undergraduate and graduate students.Volunteered regularly for GRAMMY U events by assisting with check-ins and blog recaps.Increased Grammy U membership awareness and rates at Tennessee State by promoting events and the organization through campus affiliations.

Spot-checked markets, sales figures, and radio airplay from Nielsen BDS and SoundScan as well as social media outlets and Billboard chart standings.Created weekly reports to evaluate and track the growth of artists on the roster.Used Mediabase to help create station charts through Excel for different radio markets.

Created radio show production proposal for radio station executive boardMonitored radio show production for errors and content managementDeveloped ideas to expand exposure for show on campusAdvised executive producer on company structure skills and branding

Creative and contributing writer for the campus on-line magazineDiscuss ideas and updates for magazine with the Editor-In-Chief

Increased page views by 80% in just two months by creating engaging social media postings for theNashville Municipal Auditorium.Reported accurate financial accounting and documentation of ticket revenue.Increased Nashville Municipal Auditorium's web traffic by 70% by improving and optimizing web content.