- IT Process Support (Process Optimization and Procedure Enhancement);- Support for IT Project Implementation and Control;- Collaboration in IT Infrastructure and Network Management;- Management of Institutional Website and Social Media.

IT Senior ManagerAs an IT leader at Parras Group, I not only ensured efficient operations aligned with business needs but also led a dynamic team and managed strategic partnerships.1. Strategic IT Management: - Coordinated with business areas and support teams to align IT initiatives with organizational goals. - Identified needs and requirements, ensuring effective solutions.2. Contract Management and Solution Delivery: - Selected and implemented installation and support contracts. - Planned and monitored solution deliveries, from functional specification to infrastructure architecture.3. Infrastructure Planning and Management: - Strategically planned IT infrastructure services to support internal business platforms. - Managed Microsoft Office 365, SharePoint (including intranet development), Forms, PowerApps, and Azure (User management with AD OnPrem connection). - Implemented, Supported and maintained DataCenter and network infrastructure (VmWare, Microsoft Hyper-V, LAN, Wi-Fi Unifi, Huawei, and Cisco).4. Cost Optimization and Budget Management: - Reduced licensing costs through contract renegotiation. - Optimized data center energy consumption for cost efficiency.5. Digital Transformation and Project Leadership: - Spearheaded digitalization projects, enhancing the human resources portal. - Improved internal communication and collaboration via SharePoint and Microsoft Teams.6. Security and Policy Implementation: - Introduced effective Group Policy Object (GPO) policies. - Managed LAN, Wi-Fi, and SD-WAN network infrastructure, ensuring robust endpoint security and perimeter firewall management.

CrossTraining CoachFacebook Page "CrossBox Alcobaça" ManagerTrainingGym App Support - Support in the implementation, parameterization and training.

IT Manager and System AdministratorAs an accomplished IT professional, I have successfully managed a wide range of business applications, including CRM, ERP, CTR, logistics, and production control. My expertise spans several key areas:1. IT Management and Project Leadership: - Spearheaded new technology project proposals, ensuring alignment with organizational goals. - Managed systems information, maintenance, and upgrades. - Negotiated hardware and software purchases with IT suppliers.2. Digital Marketing and Media Support: - Created compelling digital content (images and videos) to enhance brand visibility. - Successfully managed corporate websites, Facebook pages, and LinkedIn profiles.3. Technical Proficiency: - Proficient in Microsoft domain administration, network management, and Exchange Server. - Implemented robust security solutions to safeguard critical data.4. GDPR Coordination and Implementation: - Orchestrated compliance efforts related to the General Data Protection Regulation (GDPR).5. Key Projects and Achievements: - Led the implementation of a data center, overseeing infrastructure setup and equipment installation. - Successfully deployed ERP and production control software, streamlining operations. - Pioneered an industrial servers virtualization project, optimizing resource utilization. - Contributed to digital transformation initiatives, including document management and paper dematerialization. - Ensured smooth operations and timely incident resolution. - Developed and monitored the IT operations budget for the site.6. User Support and Incident Management: - Provided functional and technical support for critical applications. - Addressed IT incidents reported by users promptly and effectively.

At CS Coelho da Silva SA, a leading player in the ceramic roofing industry, as a Production Controller, managed production data, ensured quality standards, and streamlined processes. Additionally, I collaborated with the IT department for technical support and solution implementation. • Conducted statistical treatment of production data, collecting, analyzing, and interpreting production data to identify trends, patterns, and improvement opportunities.• Developed operative procedures under the IGS (Integrated Management System)• Assisted the IT department with technical support, enhancing technical support and solution implementation.• Ensured accurate statistical treatment of production data for informed decision-making.

Responsible for the technical department of hardware, networks and software, customer support, fault detection and repair, development of internet pages (html), installation of applications and network solutions based on Microsoft® programs.