  Acting in compliance projects to GDPR/LGPD law and defining IT strategies to business areas: FINANCE, HR Legal and corporative tools, being member of global team, responsible by LATAM region  Manager providing support to service desk tickets solving, being escalated in critical issues. SAP Access security responsible, ensuring SOD perspective. Responsible for Audit attendance and findings issue solving in LATAM region. Manager providing support for plant billing process and affiliates taxes control. Manager providing support for timeclocks operation and access control into plant building with system hosted in US. Team member of project to new plant build in Goias State

Main responsibility:Acting by Softtek Responsible for service integration, standardization, customer satisfaction, Application Maintenance Support team andprojects team, delivering in different platforms to LATAM region for foods and agribusiness accounts, including Mexico,Costa Rica, Guatemala, Panama, Colombia, Ecuador, Peru, Bolivia, Argentina, Chile and Brazil. Responsible for Application Maintenance Support team, providing support into SAP platform for all ECC modules, plusmore than 20 legacy applications, to almost 2,000 users through the LATAM region. Responsible for projects team for SAP implementation rollout for LATAM countries members. Structuring standards to account in Agribusiness vertical, defining strategy to LATAM region, to achieve the best resultsto customers, Managing standard services in AMS, projects and governance, allowing a holistic vision to the customerregarding IT services contracted; Support commercial actions keeping the consulting offers standardized and to provide value to customer strategyObjectives Achieved: LATAM AMS contract signed to Mexico, Costa Rica, Guatemala, Panama, Colombia, Ecuador, Peru, Bolivia, Argentinaand Chile(2016); Application maintenance support team reorganization, improving the quality delivery for a specific agribusiness account,for a global agribusiness company (2015);

Experience as ITS Manager, SOX Manager, Compliance Manager, Project Manager, Development manager, validation system and Audit responsible acting as IT head in global companies; Reporting directly to Managing Director(local) and dotted line IT Vice President(US), as main responsibility I have IT Governance in Projects management, System maintenance , Security , Telecommunications and Infrastructure management . I have the responsibility for IT area into Brazil affiliate, CAPEX / OPEX Investments, IT policies and procedures accomplishment and SOX manager for IT controls.Responsible to determine IT strategy to Brazil affiliate, basing into the International strategy, justifying the changes by local requirements, Member of company staff bringing IT area to support business areas, determining IT strategy to achieve company objectives.Responsible to determine IT budget CAPEX/OPEX, for 5 IT areas: Projects management, System maintenance, infrastructure, telecommunications and Security.=>Project area determine the Project portfolio and the execution aligned with business area, based into PMBOK framework, defining the maintenance structure, to support this new solution;=>System Maintenance area works into corrective maintenance tickets, evolutive maintenance ticket, based into COBIT framework into legacy systems and new systems implemented by Project area;=>System Security area is responsible by data security, users access controls and recertification of access to guarantee the segregation of duties;=>Telecommunications area provide mobility devices as Blackberry, Iphone, Ipads, Internet broadband, responsible by the AVAYA system and the softphones control, allowing full communications with International team;=>Infrastructure area is responsible for licenses, servers, datacenters, Brazilian offices, Disaster Recovery Plan, backups, storage, antivirus and network management, data security and service desk tickets solutions based into ITIL framework.

Experience as ITS Manager, SOX Manager, Compliance Manager, Project Manager, Development manager, validation system and Audit responsible acting as IT head in global companies; Manager for affiliate Brazil IT demands. I was responsible for IT budget (CAPEX/OPEX). I managed Projects management, System maintenance and Security access team, working on the platforms SAP, Cognos, .NET, EASY (TOTVS), fiscal, tailoring software,GxP system impact validation and IT policies and procedure accomplishment;Responsibility to manage team of system maintenance, project implementation and SAP security. My team had mission to align the strategy with the business area and define the best IT solution, to achieve the objective. After the project implementation, we define the maintenance structure, to support this new solution and delivery the IT solution to be maintained by the system area.Member of system integration to new company acquisition and company spin-off;GxP system validation team memberMember of business strategic definition team, and annual budget definition plan, to projects with different business areas;Member of a regional structure (Latin America) reporting to headquarter in Chicago;Project manager for strategic project defined by BSC methodology;System maintenance manager in Notes database, SAP, .net Cognos TOTVS and special software for fiscal area;Responsible for Brazil IT demand, for SAP access approval by GRC tool;SOX tester for IT and expenses;SOX manager for IT controls;Responsible for IT procedures and corporate policies compliance;PMO of IT area, responsible by project team with 20 annual projects in portfolio. This project was developed in platforms as SAP, Cognos, Lotus Notes, .NET and databases.

Job title:Business Relationship manager to strategic accounts (Hewlett Packard) (2006)Operation Manager AMS-SAP(Application Maintenance Support)(2005-2006)SAP Technical manager(ABAP, BASIS, Software factory) Brazil(2003 -2005)Project manager SAP Argentina(2000 à 2003)Project Leader Brazil(1999 à 2000) SAP Consult Brazil(1997 à 1999) Experience as Account Manager, Commercial Manager, Business Manager and Customer Success acting as main responsible for strategic accounts.Experience as Service Manager, Development Manager and Delivery Manager acting as operational manager and delivery mentor for development areas;-Responsible for demand manager and Application Maintenance and Support to Europe and Latin America, with 70 members.-Customer relationship manager with revenue of 4 millions reais, sales support and solution design definition support to Hewlett Packard;-Expertise working 7 years with project management, 4 years of software factory and 2 year abroad (Argentina) ;-Project manager to ERP implementation for Unilever( Project with 50 members and a total of 70,000 hours);-Responsible for ERP implementation team in national and international implementations, reengineering and upgrades to ERP SAP. This implementations and upgrades were for Abbott, CSN, Roche, L'Oreal, Unilever, Hewllett Packard and others;-Responsible for ERP SAP team structuring and managing.- Member of CMM assessment.