- Responsible for Operational Excellence, RPA, Internal Controls, Data Governance and Strategy, Portfolio Management and IT.- Member of local executive committee.

- Deployment of new business line in Brazilian Market, defining policies and procedures- Implementation of processes and definition of system requirements- Training and animation of sales teams as well as supporting in negotiation with clients and potential clients

- Development of new products, as well as management of portfolio of existing products for fleet management- Training of sales team: Arval methodologies, products and process

- Implementation of processes improvement initiatives in Sales- Management of KPIs and reports related to commercial team- Management of team responsible for proposing review of contract terms, increasing volumes by 15%- Development of new products, as well as management of portfolio of existing products for fleet management

- Steering of complaint management process from clients and drivers, supporting teams and providing insights to managers and directors- Deployment of HQ initiatives in local branch related Quality and Customer Experience subjects- Manage NPS process and support teams to carry out surveys with drivers- Implementation of initiatives to reduce lead time in critical processes, from selection to implementation of action plan

Main Projects:Global Retailer:- Project Leader in a transformation in benefits management processes with direct impact in over 50,000 employees- Report to Human Capital Director - Communication and risks management- Direct interface with stakeholders and suppliersBrazilian Biggest Retailer:- Leading consultant in a project which aims to consolidate HR Shared Services Center and support to implementation of a new payroll solution- Leading workshops with executives to validate improvements and changes in their day-to-day operations- Coordinating client’s teams and suppliers in developing the procedures for future operations- Constructing their business operating model and structuring KPIs for their Service ManagementBrazilian biggest construction company:Responsible for drawing project management processes, responsibility matrices, mapping and measuring risks, elaborating integrated schedules and developing tools to support the project management. World's Top 3 Automotive Player:- Field coordinator of the project which aims to improve dealership network performance - Implementation of processes, tools and routines oriented towards the sales team- Coaching to sales managers- Development of activities focused in customer satisfaction, brand image and sales performance throughout Brazil- Support to project planning and development of tools and reports to support implementation

Main ProjectWorld's Top 3 Automotive Player:- Dealership network development with focus on increasing profitability and customer satisfaction- Dealers assessment and implementation of sales and aftersales processes- Process design - with focus in developing web-based sales channel and technical support systems for aftersales- Training and development of salespeople and sales managers- Quality Assurance and monitoring visits

- IT Project Management;- Management and control of IT incidents related to the collection area; - Implementation of IT incidents Management System related to the collection area, which was responsible for reduction in SLA;- Development of presentations for managers and directors; - Management of the physical contingency process for over 30 executives;- Elaborating reports for budget monitoring (headcount).