Alexandre Ferreira Benetti Email & Phone Number

Port Coquitlam, Bc, Ca

Beverly Hills, California, Us

- Provide client and business support for Ticketmaster and Live Nation, both remotely and in-person.- Coordinate software, network, and hardware upgrades/issues with clients and third-party providers.- Support ticketing manifest creation, access control, and TM1 products.- Provide after-hours onsite and remote event support for concerts and live events.Achievements:- Achieved 99% customer satisfaction rating by resolving client issues promptly and effectively.- Successfully supported over 100 live events, ensuring seamless technical operations.

North Vancouver, Bc, Ca

- Manage 500 iPhones, 2800 iPads, and 1100 MacBooks using Jamf Pro and Intune.- Install, implement, repair, and maintain hardware and software for networked desktops and servers.- Prepare and set up A/V equipment for monthly Public Board Meetings.Achievements:- Successfully administered user accounts, permissions, and security policies for over 15,000 employees and students using Active Directory (AD) and Microsoft Entra ID.- Managing over 4000 Apple devices, maintaining a 98% uptime rate.- Led a MDM migration project from Jamf to Intune resulting in a license cost saving of 20k USD for the district.- Led a mobile provider migration from Bell to Telus including device refreshment of 200 iPhones ensuring seamless migration with the staff.- Developed and conducted training sessions for staff on new technologies, increasing tech proficiency by 25%.- Successfully streamed over 20 Public Board Meeting using Microsoft Town Hall.

North Vancouver, Bc, Ca

- Repair, maintain, install, and manage a variety of computers and related electronic equipment.- Assist with the operation of Apple and PC computers and related electronic equipment.Achievements:- Completed over 200 hardware installations and configurations.- Efficiently resolved support tickets using ManageEngine, consistently met or exceeded resolution time targets, and ensured high customer satisfaction.- Successfully streamlined and fixed the inventory management system for school-assigned devices, ensuring accurate tracking and accountability across all schools under my responsibility.

Mississauga, On, Ca

- Primary contact for residents and guests, providing high-standard concierge service.- Assist residents and guests in a positive, friendly manner.- Knowledgeable in emergency procedures and building security features.

- Responsible for checking guests in and out of the Hotel, providing a warm, welcoming, and friendly environment. Issues room keys, pamphlets, discount cards, etc.- Responding to telephone (booking), e-mail, and in-person inquiries from clients, business partners, and other parties. - Computing bills, collecting payment, and making change for guests.- Counting and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.

Sorting and loading cargo and passenger baggage; unload, sort and rout cargo; Marshall aircraft to gate positions; position passenger loading stairs and operate aircraft cargo doors; and drive and operate ground support equipment.

Prince George, Bc, Ca

- Assistance to CNC research faculty and staff; to data collection; Shelf Life tree cookies analysis; and Winery Project (Northern Lights Estate Winery) data analysis.- Analysis and measures of tree cookies.- Transfer of collected data to excel spreadsheet.- Organizing excel spreadsheets for final report for project completion.

Effectively employ InDesign and use advanced creativity to provide support to the production/design of advertisements; to revise graphic material produced by the Art Director; and to edit the city official public bid containing city laws. Create images using Photoshop/Illustrator, and vectorize digitalized material.- Support other departments by managing layout requests.- Monitor/track productions completed in the Arts section.- Provide daily feedback to the secretary responsible for the Department.

- Accountable for writing meeting minutes, memos, official letters, and other documents; for overseeing and replenishing office supply inventories; overseeing files; front desk service; and answering phones.- Assisted as needed at the ticket office.- Provided technical support on hardware/software, including the maintenance of the theater computers and printers.- Helped organize events including designing banners and other event advertisements.

- Demonstrated high levels of inspiration and creativity in designing/creating banners, invitations, posters, and layouts for department advertising projects. Responsible for updating/following-up official social media feeds. - Produced email marketing campaigns; helped plan/co-ordinate tourist and community events including shows, performances, and exhibitions; assisted as needed with executive production.- Aided in the development of a tourism master plan by compiling/analyzing data from tourists.

Rio De Janeiro, Rj, Br

- Provided IT help desk support for Atos' computers, laptops, and printers at the International Broadcast Centre (IBC).- Managed user PCs, upgrades, configurations, and system malfunctions.Achievements:- Provided IT support to over 100 broadcasters, ensuring uninterrupted coverage.- Resolved 95% of IT issues on the first contact during the Olympics.

- Working on creating various promotional elements to be added to different projects; editing various videos used as tools for different educational projects.- Creating promotional materials.- Video production.- Customer Service at events.

Assisting staff and athletes by phone and email with IT related issues. Opening ticket and dispatching technicians to the avenues. Monitoring networking during games.

Charged with supporting teachers and students by planning/executing events including courses, lectures, seminars, and parties; by managing course/lecture registrations; and by issuing certificates of completion for courses and lectures organized by the department.- Provided event direction and supervision to the staff.- Assisted with all ceremonial and protocol tasks throughout the events.- Prepared and sent invitations and direct mailings.

Used a knowledge of HTML5 to create static web pages and to maintain/updating the official organization web page. Innovated new email marketing campaigns and designed official mailings to send with agendas. Updated/followed-up on the city hall’s social media initiatives.- Provided technical support for department hardware/software/printers; installed/updated software and OS.- Identified solutions to technical issues reported by the employees involving computers and other electronic equipment.

Post-Diploma

Diploma, Analysis And System Development

English As A Second Language

Computer Graphics For Begginers, Computer Graphics

Technician, Informatics (Qualification In Programming And Systems Development)

Ensino Médio, High School/Secondary Diploma Programs