Alexandre Santos Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

Opmenexo and Biotracker product owner, responsible for:- Sales Enablement,- Being the interface between product, technology, marketing teams and potential customers, bringing marketing insights, needs and expectations to our internal team so they can improving and developing products and solutions,- Projects scope validation, attending pre sales meetings in order to overcome customer objections and questions about the projects and its viability. - Member of product… Show more Opmenexo and Biotracker product owner, responsible for:- Sales Enablement,- Being the interface between product, technology, marketing teams and potential customers, bringing marketing insights, needs and expectations to our internal team so they can improving and developing products and solutions,- Projects scope validation, attending pre sales meetings in order to overcome customer objections and questions about the projects and its viability. - Member of product committee, - Quarter roadmap planning- Marketing and sales OKRs definition Show less

The aim of this position was to keep high level relationships within our customers base, in order to:- Assure their satisfaction with contracted solutions, training their users team and leading performance reviews monthly;- Become a trust advisor, providing them information about the best practices in health care market so they could improve sales, conversion rate, maximizing their margin and share;- Monetize contracts as much as possible by identifying cross and up selling… Show more The aim of this position was to keep high level relationships within our customers base, in order to:- Assure their satisfaction with contracted solutions, training their users team and leading performance reviews monthly;- Become a trust advisor, providing them information about the best practices in health care market so they could improve sales, conversion rate, maximizing their margin and share;- Monetize contracts as much as possible by identifying cross and up selling oportunities;- Identify, prevent and revert churn risks. Show less

São Paulo, Brazil

Country technical services manager, responsible for a 31 people team (11 direct reports + 20 contractors and third parties)Main activities:- Standard procedures: creation and countinuous improvement,- Warranty policy creation,- Key Users training,- Strategic accounts relationship,- Operational service planning,- Repair center team management,- Demand planning and KPIs follow up,- LATAM Service team board member,- Focal point between brazilian… Show more Country technical services manager, responsible for a 31 people team (11 direct reports + 20 contractors and third parties)Main activities:- Standard procedures: creation and countinuous improvement,- Warranty policy creation,- Key Users training,- Strategic accounts relationship,- Operational service planning,- Repair center team management,- Demand planning and KPIs follow up,- LATAM Service team board member,- Focal point between brazilian operation and plants around the world: US, Germany and Turkey mainly. Show less

São Paulo, Brazil

Responsible for a 20 people team, in charge of customer service, business intelligence and bidding department.Main activities:- Customer service and sales operations management,- KPIs creation and montlhy reports to board members and management committee,- Revenue management and relationship with strategic accounts, preventing revenue losses and pending bills,- Sales Forecast and dealers relationships,- Dynamics CRM and TOTVS ERP improvement,- BI tool… Show more Responsible for a 20 people team, in charge of customer service, business intelligence and bidding department.Main activities:- Customer service and sales operations management,- KPIs creation and montlhy reports to board members and management committee,- Revenue management and relationship with strategic accounts, preventing revenue losses and pending bills,- Sales Forecast and dealers relationships,- Dynamics CRM and TOTVS ERP improvement,- BI tool implementation (Qlik Sense). Show less

São Paulo, Brazil

22 people team supervisor, in charge of Customer service and logistics operations team at H. Strattner’s São Paulo branch.Main Activities: - Customer service and sales operations management,- Operations team management, responsible for a 50MM BRL medical devices inventory, operated by marketing and sales teams during demos, fairs and trainings,- Suppliers and service providers management,- Facilities team management,- KPIs creation and montlhy reports to board… Show more 22 people team supervisor, in charge of Customer service and logistics operations team at H. Strattner’s São Paulo branch.Main Activities: - Customer service and sales operations management,- Operations team management, responsible for a 50MM BRL medical devices inventory, operated by marketing and sales teams during demos, fairs and trainings,- Suppliers and service providers management,- Facilities team management,- KPIs creation and montlhy reports to board members and management committee,- Bitnami Sugar CRM implementation for post sales demands control. Show less

Project Management, Project Management

Graduated, Clinical Engineering

Bachelor, Bba

Extension, Green Belt - Lean Six Sigma

Extension, Java Programmer

Qualificação em Java Programmer Carga Horária: 280 horas - Semanalmente aos Sábados das 09h00 às 16h40