Service Engineer
CurrentDuration: 28/08/2023 - todayActivities/Qualifications:- Overall responsibility for Volvo Penta Marine product quality issues, technical issues and warranty cases;- Prepare and execute providing Market Quality Reports and Argus Service Requests as necessary to gain central technical support;- Drive and coordinate customer satisfaction and securing response time;- Warranty/Claim handling according to business manual;- Contribute together with Business Development Manager… Show more Duration: 28/08/2023 - todayActivities/Qualifications:- Overall responsibility for Volvo Penta Marine product quality issues, technical issues and warranty cases;- Prepare and execute providing Market Quality Reports and Argus Service Requests as necessary to gain central technical support;- Drive and coordinate customer satisfaction and securing response time;- Warranty/Claim handling according to business manual;- Contribute together with Business Development Manager to dealer standards and competence;- Assure that the Business Partner supports all Volvo Penta Marine products in their area of responsibility;- Drive and coordinate the usage of Volvo Penta tools, systems, standards, and processes;- Drive particular KPIs related to quality in the marke;- Give input to Competence Managers/Business development manager on needed competence initiatives for Business Partners. Show less