Alexandre De Brito Email & Phone Number

Drogheda, Ireland

Monitor Trade File Processing, ensuring all trade files transmitted by the Fund daily on trade-date are processed. Trade Confirmation and Trade Reporting:Confirmation of complex OTC trades executed across EMEA, US and APAC markets.work closely with clients and brokers to resolve intraday trade allegations and breaks in a proactive and timely manner on trade date.ReconciliationsDaily reconciliation review, including liaising with clients, brokers, etc. for resolution.Equity, Futures, Options, Fixed Income, FX, Derivatives (IRS, CDS, TRS, etc.)

Dublin, County Dublin, Ireland

I am working in a target driven environment on behalf of the highest-traffic job website in the USA, which has a presence in over 60 countries, Indeed platform. ● Manage Customer Onboarding inquiries via the CRM tool in order to enhance customer satisfaction.● Identify the query escalated and provide a solution in a timely manner.● Assist customers with payments and checking membership status● Moderate reviews, photos, answers and questions published on the platform and then approve or reject the content by complying with Policies, Rules and Guidelines​● Exposure to vulgar content, violence, pornography, fake news, bullying, hate speech, child abuse, sexual assault, torture, bestiality, self-harm, suicide and murder● Collect, analyze, and interpret search data.● Anti Fraud analysis● Identify and rectify potential policy errors promptly, showcasing an unwavering commitment to maintaining the highest standards.● Make sure the desired jobs show up on the website and the undesirable, scammy jobs are rejected in order to maintain quality and to ensure the usability of the application process.● Provide insightful analysis of errors and valuable feedback to the respective teams, fostering a culture of continuous improvement.● Perform Quality Assurance tasks to ensure our products meet functional, linguistic, policy and relevance requirements.● Deliver weekly and monthly reports encompassing the entire spectrum of team results, meticulously highlighting dimensions of quality and productivity. Achievements ➢ Work with training team to align policy understanding➢ Responsible in guiding new colleagues in order to helping them achieving their target➢ Identify errors in policy and correct them in time➢ Conduct quality meeting of the Portuguese Team, when supervisor is on holidays and when he is busy, to analyze errors➢ Work closely with Safety Specialist to provide feedback on quality and guidelines improvement

Dublin, County Dublin, Ireland

● Kept up to date with business and product information● Reviewed and evaluated documentation for new customer accounts● Delivered excellent technical troubleshooting● Worked closely with Fraud team to find ways to reduce risk● Provided support to personal and business customers over the phone● Appropriately assessed risk when business decisions were made, demonstrating particular consideration for the firm's reputation and safeguarding AIB, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency● Managed a database through accurate and efficient data entry● Adhering strictly to data protection and confidentiality laws● Helped client with cards payments and problems with card when buying online● Delivered exceptional customer experience, engagement and advice, managing the customer journey and leveraging the full suite of AIB products, tools and services● Demonstrated an agile and flexible approach that best meets customer needs at a time and place that best suits them● Acted as first point of contact for the customer to pass them through Cards Services, Sales, Branch, Payments Monitoring and etc● Acted as an advocate for the customer and influencing the customer journey including driving digital adoption● Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor● Ensured security is a priority at all customers queries in order to avoid potential Fraud● Provided weekly reports for senior management

Ireland

● Maintained a positive, empathetic and professional attitude towards customers at all times.● Assisted the guests performing an excellent service.● Gave to customers information about products and services.● Helped customers with complaints and questions about their reservations.● Acknowledged and resolved customers’ complaints.● Made sure everything was organized for the guests’ stay.● Cleaned, dusted, vacuumed the bedrooms, corridors and stockrooms. Achievements ➢ Trained the new employees to work as members of the housekeeping staff.➢ Helped the management to implement a series of training programs for existing housekeeping staff, which increased their ability to meet organizational standards of housekeeping.➢ Progressed to self check cleaner after 3 months giving a 5 star service to customers, so no supervisor was needed to check my duties.➢ Worked as a supervisor of the housekeeping department when the hotel was in a high demand.

Rio De Janeiro, Brazil

● Controlled the company's accounts payable system and external and internal processing payments.● Performed data entry in the Debtors and Creditors Book.● Processed invoices and credits in the system and sent them to customers by email.● Performed general consultations on debtors and credits.● Checked the end-of-month statements and reports.● Organized the Credit Control, responsible for reducing the monthly amounts due.● Controlled correspondence of purchase orders with delivery notes and supplier invoices and entry into the system.● Assisted monthly payment to suppliers.● Monitored the credit card at the end of the month and performed bank reconciliation.● Followed the costs of large contracts. Achievements ➢ Developed a documentation control system with the IT team. The implementation of this new system generated greater efficiency with reduced time in the team's work.➢ Designed a strategic plan in order to increase profits.➢ Acted as the most trusted and skilled point of contact for all internal cash management inquiries.➢ Maintained a positive working environment by reporting any unusual and immoral acts to management while maintaining confidentiality.➢ Acted as a team lead for several minor accounting projects and brought accurate results strictly adhering to the deadlines for which I was always praised

Rio De Janeiro, Brazil

-● Followed up the legal proceedings and handled the documentation.● Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices● Analyzed the purchase, lease and service contracts, legal proceedings, and meeting minutes.● Key contact with managers for investigations of received processes and collection of documents.● Performed contract reviews to ensure that they meet the company's standard terms and conditions.● Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor● Prepared suspicious activity reports (SARs) Achievements ➢ Developed a process of control and management of the contracts analyzed for archiving, resulting in time savings in the search for these documents.➢ Promoted to the company's effective staff in the financial department.➢ Recommended possible improvements in approaches, policies, and procedures to effect continuous improvement in efficiency of the department and customer satisfaction.

Brazil

Formatting briefs, pleadings, letters and other legal documents.● Analyzing, researching and summarizing legal information.● Corresponding with clients, witnesses and council.● Collecting information and preparing legal documents.● Filing, invoicing and general administrative support.● Diary management.● Other ad hoc activities as required.● Save and store documents electronically on the system● Filing, invoicing and general admin support● Prepare and arrange registration of Land Registry or Registry of Deeds documents● Preparing contract for sale, bibles of security/title documents, closing documentation

Brazil

● Managed calendars and scheduled trials, conferences, and hearings.● Organized and controlled files and accounts payable and receivable, satisfaction survey, and stock control of stationery.● Diary management and management of meeting rooms.● Handled queries and complaints via phone, email, correspondence and face-to-face.● Greeted all customers.● Transferred calls as necessary.● Managed office supplies such as stationery, equipment and furniture.● Maintained office services as required (such as cleaners and maintenance companies).● Received and dispatched deliveries. Achievements ➢ Developed process controls and digital filing, reducing the use of paper in the office and improving their search time.➢ Created a system for sending SMS triggers with daily commitments so that I don't comply with the lawyers' agenda, improving client satisfaction.

Bachelor'S Degree, Ba(Hons) In International Business, Part Time - Evening Degree

Activities and Societies: -CoreModules, Business Context and Organisation, Economic Perspectives, IT Essentials, Maths and Statistics.

Bachelor'S Degree, Law, 5 Semesters Completed - Unfinished