As a Senior Director of Client Management at OptumRx, I have over 14 years of experience in the healthcare industry, with a focus on leading in the pharmacy benefit management (PBM) space. I am a flexible team player who prospers in a fast-paced and entrepreneurial environment. My core competencies include client management, presentations and contract negotiation. I have a proven track record of driving revenue growth, increasing client satisfaction, and fostering relationships with key stakeholders. In the past two years, I have achieved a 546% increase in annual gross margin, a 100% increase in Net Promoter Score, and a 100% retention rate for my book of business. I am passionate about delivering clinically appropriate and cost-effective solutions for clients and their members, and advancing the healthcare system.Personally, I enjoy spending time with my wife, Morgen and our 1 year old French Bulldog, Winston. In my free time, I enjoy working on our historic home, cooking, photography and traveling. In fact, I have travelled to all seven continents!
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Vice President, Client ManagementOptumJacksonville, Fl, Us -
Senior Director, Client ManagementOptum Aug 2021 - PresentOrlando, Florida, United States- Lead a team of eight Strategic Account Executives with ultimate responsibility for the service and retention of mid-size employer and coalition clients totaling over 750,000 member lives. - Drove team to achieve a 546% increase in annual gross margin over two years through clinically appropriate cost-saving solutions for book of business.- Increased client satisfaction (Net Promoter Score) by 100% over two years by implementing client focused relationship touch points and programs.
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Director, Client ManagementOptum Apr 2019 - Aug 2021Orlando, Florida, United States- Provide leadership to Strategic Account Executives and Pharmacy Account Managers to achieve retention and up-sell objectives with clients in the continental United States and Puerto Rico.- Direct external and internal communication strategies with consulting firms; including on-site meetings while participating in sales preparation and finalist presentations.- Foster relationships with key account consultants to mitigate RFP risk to further increase retention target.- Successfully negotiated large employer client renewal through strategic planning with executive leadership.
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Strategic Account ExecutiveOptum Apr 2018 - Apr 2019Orlando, Florida, United States- Retained 100 percent book of business in 2018.- Served as lead point of contact for Employer Strategic Team as renewal SME to ensure proper IOI and retention ratio.- Selected to attend “Introduction to Value Based Leadership” training on-site.- Obtained 2,500 new lives from an existing client to boost IOI.- Exceeded client satisfaction (NPS) survey goal by 62%.
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Account ExecutiveOptum Sep 2016 - Apr 2018Orlando, Florida, United States- Responsible for the maintenance and retention of employer clients totaling over $172,500,000 in annual drug spend.- Retained 100 percent book of business in 2017.- Recipient of the “Top Upsell” award, for exceeding margin growth goal within book of business in 2017.- Exceeded client satisfaction (NPS) survey goal by 37%.- Analyzed utilization trends and plan efficiency to propose benefit design changes, medication management, wellness and clinical programs to improve plan performance and meet the client’s goals.
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Account ManagerOptum Sep 2015 - Sep 2016Orlando, Florida, United States- Retained 98 percent book of business in 2016.- Achieved 109 percent of margin growth goal in 2016 by driving clinically appropriate cost-saving solutions for client base.- Increased new business sales by partnering with clients in executing cost containment strategies that promoted member wellness initiatives while lowering plan costs.
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Client Services ManagerOptum Jul 2014 - Sep 2015Orlando, Florida, United States- Attained 100 percent book of business retention in 2015.- Maintain overall accountability for client satisfaction, retention and growth.- Responsible for standard monthly reporting and ad hoc reporting.- Build and maintain trusting relationships with client contacts.- Serve as primary Catamaran contact for day-to-day tactical support of assigned book of business.- Key partner in the Strategic Account Guide Workgroup special-project.- Lead monthly workgroup with eligibility/account management to build relations with eligibility as SME.
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Account Manager - Medical Device SalesFletcher'S Medical Supplies Feb 2010 - Jul 2014Jacksonville, Florida- Cultivating relationships with pediatricians, internists, and pulmonologist across hospitals, assisted living centers and sleep centers- Successfully expanded book of business to 160 clients from an inherited account base of 95- Manage a team of contract managers ensuring compliance with billing and insurance regulations- Configured a new billing code methodology resulting in an increase of $250,000 in net earnings.- Optimized billing to maximize client and company profitability by maintaining insurance updates, billing codes, and ICD-9 codes- Ensuring that certificates of medical necessity are complete and accurate to verify Medicare coverage.
Alex Dumas Education Details
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Finance, Minor
Frequently Asked Questions about Alex Dumas
What company does Alex Dumas work for?
Alex Dumas works for Optum
What is Alex Dumas's role at the current company?
Alex Dumas's current role is Vice President, Client Management.
What schools did Alex Dumas attend?
Alex Dumas attended University Of North Florida.
Who are Alex Dumas's colleagues?
Alex Dumas's colleagues are Karen Piano, Rmt, Cpc-A, Austin Lee, Amina Bilic, Jayme Scali, Sahil Supekar, Lajja Pancholy, Nestor Hermosillo.
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Alex Dumas
Keynote Speaker | Bestselling Author | Global Movement Leader | I Work With Organizations That Want Their Leaders To Create A Winning Team Culture.Clayton, Nc
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