Alex Frank Email & Phone Number

Milford, Ct, Us

Milford, Connecticut, Us

As the Head of Integrated Business Operations at FCP Euro, I bridge strategic vision with operational execution fostering organizational capabilities and best practices. We transform objectives into actionable plans, and help deliver incredible things across FCP Euro while working to foster cross-functional collaboration, accountability, and a culture of continuous improvement to drive overall business performance.- Lead structuring, training, and development of a core Program management effort that developed annual efforts that directly support leadership accountability and strategic anchor alignment.- Lead strategic planning process and translated 5 year strategic plans into actionable, measurable operational objectives and projects for annual delivery- Designed systems for effective communication and decision-making- Ensured consistent use of Integrated Business Operations tools and frameworks- Set and integrate clear performance metrics like Cost Per Order and Perfect Order Rate aligned with business objectives- Identify and develop key capabilities for future growth, including PM best practices, Strategic Cascades, and process/service management standards

Milford, Connecticut, Us

As VP of Operations I led comprehensive project management and operations initiatives, driving the development and deployment of advanced solutions across multiple facilities. My experience included managing large-scale distribution operations, facilitating team development, overseeing facility construction, and implementing safety and business continuity strategies.- Lead the project management, change management, and continuous improvement of an internally developed mobile picking solution from greenfield to multi-warehouse- Managed all distribution operations at HQ and satellite facility including Inventory, Inbound, Outbound, and Reverse Logistics management tiers, including 5 distribution direct reports and approximately 100 indirect as acting head of NE Distribution for 1 year- Facilitated team dynamics across the distribution management team including personnel development and and transitions- Lead site search, leasing, architectural services and general contracting efforts to CofO for a satellite facility (147k sq ft) with Tenant Improvements over $5mm- Managed Facility and Operations teams supporting 230 on site employees with custodial, convenience, beverage, repair, and furniture efforts with 3 direct reports and 9 indirect- Deployed Project Management services and OKR methodologies to 40+ managers through “office hour” group sessions and more substantial “public speaking” orientations.- Integrated operational safety standards to a critically overloaded facility maintaining a 0 DART and TRIR- Developed a strategic risk register, business impact analyses, and recovery strategies for 80+ business continuity events alongside a system for organization, access, and annual reevaluation.

Milford, Connecticut, Us

- Began as a videographer then built and managed the Marketing, Content, Events, and Motorsports team to drive 200k YouTube subscribers, a consistent 3% CVR and 1000% ROAS within a $5M annual P&L budget.- Managed customer service division growing the team from approximately 8 to 40 employees, expanding hours and services over 6 years of direct management.- Introduced Pick-Up operation through millwork and in-house technology integrations, the team continued that growth from $0 to a $6M business unit.- Founded catalog division after some team members transitioned from sales team, collectively managing 150k product listings, merchandising, information architecture, virtual kitting and attributes.Introduced strategic planning efforts for the organization including Goal Strategy Objective format strategic plans from 20+ department leads.- Lead the lease and tenant improvement negotiations for two on-site expansions to adjacent suites totaling 30k sq ft and $1M of Tenant Improvements

- Played a core role in the growth of company's online presence through asset collection, crafting engaging product descriptions, and optimizing catalog attributes, resulting in notable increases in sales.- Integrated online and offline marketing strategies by spearheading the production of collateral for both digital and physical stores, ensuring a consistent brand message across all platforms.- Led efforts to enhance the user experience and functionality of the eCommerce website, leveraging my photography background to elevate visual appeal and usability.- Tailored marketing initiatives to suit the unique needs of the outdoor industry and local market by organizing community events and designing promotional materials.- Collaborated closely with the marketing management team to develop strategies aligned with company goals, and took ownership of knowledge transfer to new team members

Photographed and assisted in the coordination of around 30 photo shoots of businesses weekly in this temporary position. Worked extensively with high-end D-SLR photography equipment. Conversed regularly with business owners and other prospective clients to aid the participation of the Google Maps project.

New Haven, Ct, Us

Worked with several clients simultaneously on a weekly basis developing videos, motion graphics, branding and website designs. Operated closely within the design-to-coding process for multiple websites, and applied vast amounts of collegiate and professional experience to the projects of many happy clients worldwide.

New Haven, Ct, Us

Assisted facility operations, which included assembling three editing suites and managing over 70 computers. Worked closely with more than 150 students daily in the World lLanguages and Literatures department of a major public university. Interacted extensively with professors and other professionals. Semi-annually assisted and organized over 100 students with their short video projects and multiple faculty members with their own productions.

Bs, Communication With Video Production Specialization

Associates, General Education