Octopus Services, filiale du groupe Fimar, est la solution go-to-marketplace spécialisée dans les produits de grande consommation. Connectée à 15+ marketplaces partenaires, Octopus gère l'entièreté des opérations pour la vente des produits des marques de nos partenaires - ceux ci n'ont plus qu'à se concentrer sur l'animation commerciale. Parmi nos marques partenaires : L'Oréal Groupe, Procter & Gamble, Wella, DanoneParmi nos marketplaces partenaires : Amazon, Cdiscount, Veepee, Zalando, Fnac/DartyResponsable des processus End-to-end de la mise en ligne des produits : merchandising, gestion des commandes, préparation & expédition, suivi qualitéAutomatisation des processus et des échanges : stocks, traitement des commandes, données produits et offres Collaboration avec nos partenaires logistiques, transport, informatique : définition des besoins, suivi des KPIs et des projets d'améliorationRéseau de marketplaces : sélection des marketplaces à fort potentiel, négociation des conditions, suivi technique et KPI, activation des leviers commerciauxMarques partenaires : participation aux échanges pré-signature, onboarding, gestion des projets spéciauxOctopus Services : définition des priorités de développement internes, suivi de projets, contrôle de la rentabilité

Recruitment and training of the operational teams (6 members) during soft-launch to support coming growth: marketing, customer service, partnership managers. Creation and implementation of operational processes, with a test & learn mindset to quickly optimize our efficiency and customer satisfaction. Coordinated internal teams to produce internal & external communication materials including social media content, ads materials, POSM, website, "how to" guides, app presentation on stores. Wrote multiple user stories for both our Customer & Partner applications to improve our product: onboarding, app usage tracking, user experience... Onboarded over 10 partners on the platform: presentation of the product, operational training for staff, management training for owners and managers, follow-up & recommendations to improve operations and increase revenue.

Managed the team of 10+ Account Managers and Executives: recruitment, training, dispatchSupervised the client acquisition and relationship management to increase income and revenueCreated a training program to speed-up the deployment of new products and servicesImplemented client satisfaction procedures and working process to increase efficiencyOversaw implementation and management of major client IT projects: mobile applications, CRM.

- Client Acquisition: met with prospects to understand their needs and offer appropriate solutions, negotiated budgets.- Digital Strategy: designed and executed strategies for dozens clients from various industries: F&B, Hospitality, Education, Retail... Objectives included client acquisition, client customer satisfaction measurement and improvement, reach, engagement, recruitment...- Project Management: collaborated with copywriters, designers, advertisers and developers to complete digital projects including: UX/UI design, branding, website/app creation, lead acquisition tools, inbound marketing, social media content...- Analytics: developed performance-oriented reporting tools and analyzed results to implement key improvement opportunities. - Customer satisfaction: dealt directly with C-suite and decision makers to ensure the quality of our services and our positive impact on their business, suggested additional services to support on a larger scale

Workin'Asia is a job board dedicated to medium and senior positions within 11 countries of South-East Asia: Brunei, Cambodia, Hong Kong, Indonesia, Laos, Malaysia, Myanmar, Thailand, Vietnam and Singapore. Responsabilities:- Improvement of the platform: new functionalities, customer experience, process...- Business development: development of partnerships, increase of the qualified traffic- Social networks: promotion of our offers and services

Espace 3 is the Nissan dealership located in 3 cities in the West of France: Rennes, Laval and Saint-Malo. The dealership was awarded the Best European Dealership in 2015 by Nissan. Responsabilities- Qualitative analysis: understand the customers opinion of our dealership, understand the reasons they bought a specific model.- Quantitative analysis: sales for each models, customers analysis- Direct marketing: emailing campaigns, prospection, street marketing

- Development of the new Ipad app version in collaboration with the communication agency- Management of the Ipad app- Management of the sales contest: development of a results platform, sales follow up. - Participation to the major boat shows: booth management, connection of customers with brokers...- Sales statistics for both North and South America- Management of several Facebook pages

Within a team of 25 students, I took part to the organization of many events in order to develop our school's culture among students and professionals. With 4 other students, we organized the Gala of Kedge BS: we wanted to gather students, teachers and the administration members in order to celebrate the year we spent together. I personally was in charge of catering and animations. The event was a large success: we gathered 800 people in the most beautiful place of Bordeaux, food was excellent, everyone enjoyed the night. This was probably my biggest achievement.

Marketing: - Development of a newsletter portal: definition of needs, creation of content, follow-up.- Creation of a Welcome Book: definition of needed information and design of the tool. - Translation of documents from the U.S. headquarter, including the 360° magazine.- Updating Strategic Account catalogs. Communication:- Creation of newsletters about new products, eco-friendly initiatives, brand innovations...- Updating the content for the newsletter portal. - Took part in some call for tenders