I am a seasoned professional with 28 years of experience in areas such as Technology, Operations, Project Management, and Strategic Planning, having worked in large multinational companies in the technology and finance sectors, in addition to experience in manufacturing at a national level.I lead with expertise in Technology, Projects, and Processes, acting in the complete management of IT infrastructure, including support, development, and information security. I also serve as a DPO (Data Protection Officer), ensuring compliance with data protection standards. My multidisciplinary experience allows me to lead in different areas, applying strategic vision and management skills in various contexts. I seek to enhance my skills in Artificial Intelligence and Cloud Computing to lead innovative initiatives and drive digital transformation.I have a holistic view of the customer lifecycle, with in-depth knowledge of all stages of the support process, from Contact Center to the sale of products and services. Additionally, I bring experience in strategic planning, having led Forecast and Business Review processes.My solid foundation in Mechatronics Engineering and Business Administration (USP) is complemented by an MBA in Services Marketing (ESPM), in addition to certifications in PMI, Scrum Master, ITIL Foundation, S&OP, S&OE, and Lean Six Sigma Black Belt. I am also proficient in Data Science.I have a proven track record of success in international teams (Latin America, USA, India, Canada, China), communicating proficiently in Portuguese, English and Spanish.I am a natural leader, recognized for building high-performance teams and overcoming challenges. My analytical mindset and expertise in planning and process management allow me to take on responsibilities and achieve ambitious goals.I seek to apply my multidisciplinary experience and strategic vision to contribute to the growth and optimization of innovative businesses. My versatility allows me to take on responsibilities in different areas, leading effectively and driving results in any context.Skills:Operation ManagementVendor managementRepair CenterContact CenterLogistcsGoods import/exportCustomer Service ManagementNPS - Net promote ScoreProject ManagementPMP certifed - PMIProfessional Scrum Master I (PSM I) CertifiedPMOPortfolio ManagementIT ManagementITIL CertifiedMulti Cloud Cloud ManagementDigital TransformationProcess ImprovementLean/Six Sigma Black-BeltStrategic Sales PlanningS&OPMultiCloud Portfolio: medium.com/@alexandre.graciano.filho