Alexandre Medus Email & Phone Number

Auckland, New Zealand

Optimizing Export Operations for Enhanced Performance and Customer Satisfaction.

Auckland, New Zealand

Supervise the Export department to meet the day-to-day operational requirements - Ensure that all service level agreements are achieved, internal SOPs are followed, and regulatory requirements are met.- Implement generic SOP for the core operations to optimise response time and customer satisfaction- Create tailor made solutions for specific customers needs and ensure all levels of operational and legal requirements are met- Supervise the Export Operators on the daily tasks and help in overseing the implementation of internal tools- Assist the sales department in building strong relations with key accounts and ensure all KPI's are achieved - Build and maintain a strong network (local and international) to help provide up to date solutions and act as an escalation point when required

Auckland, New Zealand

Coordinate Import and Export bookings and pricing enquiries. Manage client portfolio and prospects to develop new traffic opportunities. Ensure client satisfaction through customer service follow up. Constantly adjust service level to match market changes and schedule updates.Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plansEstablish & maintain freight and customers relationships to deliver the best services and increase the activity- Develop high added value FCL import traffic (+50% in 2021) in accordance with MPI requirements- Create a dedicated AIR solutions for clients in the Pacific Islands as a backup during Port congestion- Negotiate a set container allowance on each sailing with shipping lines to ensure booking approval during shortageOptimize and improve operations processes in place to ensure efficiency and productivity:- Increase Cargo Wise One usage to automate daily tasks (rates, schedule, mailing, invoicing)- Streamline DG Cargo handling to gather all necessary documentation in time and anticipate loading restrictions- Effectively manage a pool of 15+ contractors (customs, freight, storage, transport professionals) to achieve optimum performance- Monthly reports and Customer Satisfaction follow-up

Singapour

Implementation of action plans to maximise AGS penetration of target accounts (corporate and private) :- Networking within industry and business forums to expand sales opportunities, actively promoting the company and its services through community and business related activities- Participate in and contribute effectively to team selling situations and sales initiatives, analyse sellingsituations and create client focused solutions- Coordinate international moves with import/export departments as well as custom authorities - Utilise and maintain the CRM Database for development of sales opportunities and clientdevelopment- Conduct regular rate and pricing surveys to analyse the competitiveness of the company in the marketplace- Negotiate with partners to secure most competitive rate and service worldwide

Master'S Degree, International Marketing & Business Development

Study semester at the Sophia Antipolis campus in France * 6 month work placement in New Caledonia * One year contract in IT Service.

Bachelor, Sales, Management And Business

Baccalauréat Es, Economics

French Baccalaureate equivalent to A levels