Support Engineer
CurrentAs part of an awesome distributed team, I solve customer issues for all our products.
Aug 2018 - Present
AeroLeads people directory · profile
Alex Perrin Email & Phone Number
Support Engineer at Elastic
at
Elastic
1 work email found
@elastic.co
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Support Engineer at Elastic
Location
France
Company size
Who is Alex Perrin? Overview
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Quick answer
Alex Perrin is listed as Support Engineer at Elastic at Elastic, a with 2060 employees, based in France. AeroLeads shows a work email signal at elastic.co and a matched LinkedIn profile for Alex Perrin.
Alex Perrin previously worked as Support Engineer at Elastic and Disk Diagnostics and Serviceability Lead at Oracle. Alex Perrin holds Bachelor'S Degree from University Of Strasbourg.
Company email context
Email format at Elastic
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aperrin@elastic.co
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AeroLeads found 1 current-domain work email signal for Alex Perrin. Compare company email patterns before reaching out.
Profile bio
About Alex Perrin
Alex Perrin is a Support Engineer at Elastic at Elastic. He possess expertise in business strategy, private equity, corporate finance, valuation, financial analysis and 68 more skills. He is proficient in German.
Listed skills include Business Strategy, Private Equity, Corporate Finance, Valuation, and 69 others.
Current workplace
Alex Perrin's current company
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Elastic
10 roles
Alex Perrin work experience
A career timeline built from the work history available for this profile.
Disk Diagnostics And Serviceability Lead
* As part of a small dev team and using the Agile/Scrum methodology, we built, from the ground up, a diagnostics web application designed to speed up support ticket resolution by parsing the product logs, applying troubleshooting logic and presenting the findings in a user friendly manner to technical support engineers.* Lead the effort of streamlining the test and release of our diagnostic project.* Created a bug tracking tool with alerts to support personnel, helping them to identify solved bugs related to their tickets.* Sustained sharedshell.oracle.com, a multi user shell based remote support tool. * Documented the troubleshooting methodology for ticket automation.* Created a customer bug exposure tool leveraging the data available from the storage products call-home service.* Provided technical training in person or remotely.* Won a team recognition award for our innovative work. Technologies used: Python, PHP, Javascript, XML, XSLT, JSON, Linux, Solaris, Oracle Application Express, SQL, perl, shell script, SVN, Java, REST APIs
Sep 2013 - Jul 2018
Technical Support Engineer
* As part of a team, distributed across a dozen countries, supported the Axiom and Flash Storage products for international customers. * Wrote and reviewed internal and customer facing knowledge documents.* Scripting in perl and shell script, I created a performance analysis suite taking raw data and outputting a spreadsheet with relevant visual presentation. This significantly reduced the time needed to troubleshoot performance issues.* Reproduced bugs, co-ordinated escalation and follow up with product engineering.* Provided technical training remotely.* Won a team recognition award for performance. * Won a personal award for innovation.
Nov 2011 - Sep 2013
Technical Support Engineer
* Supported the Axiom product (SAN / NAS solution) for international customers.* Created tools using perl and shell script in order to simplify troubleshooting.* Reproduced bugs, co-ordinated escalation and follow up with product engineering.
Dec 2010 - Nov 2011
Learning Support Worker
Work with children diagnosed with autism helping them to learn living skills.
Jun 2009 - Nov 2010
Senior Storage Analyst
Support of SAN Switches, EMC Clariion, SAN HBAs, Equalogic products.
Oct 2006 - Jun 2009
Backup Adminitrator
* Set up and monitor backups.* Performed backup performance optimizations.* Designed and tested Disaster Recovery Plans.* Scripting in perl/php/mysql for backup data analysis and automatic recoveries
Mar 2003 - Oct 2006
System Engineer
C-Storage
Contracted as system engineer to France Telecom (Orange) and General Electric.
Jun 2002 - Oct 2006
Backup Administrator
Administration of the backup system for one of France Telecom's entity.
Mar 2001 - Feb 2003
Software Engineering Trainee
Internship while studying for my third year of software engineering working for an accounting software division.Modification of the existing code following the specifications of senior developers.Visual C++
Aug 2000 - Sep 2001
Team & coworkers
Colleagues at Elastic
Other employees you can reach at elastic.co. View company contacts for 2060 employees →
PK
Pooja Kachawaha
Colleague at ElasticBengaluru, Karnataka, India
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AS
An So
Colleague at ElasticAthens, Attiki, Greece
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RK
Rahul Kelode
Colleague at ElasticPune, Maharashtra, India
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QF
Quique Fernández
Colleague at ElasticMadrid, Community Of Madrid, Spain
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VR
Vishal Raj
Colleague at ElasticUnited Kingdom
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DS
Daniel Schneiter
Colleague at ElasticZurich, Switzerland
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HH
Hassnain Hader
Colleague at ElasticDubai, United Arab Emirates
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EC
Eric Cobb
Colleague at ElasticPensacola Metropolitan Area, United States
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MW
Mike Wong
Colleague at ElasticDetroit, Michigan, United States
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ES
Eser Saydam
Colleague at ElasticGreater Philadelphia, United States
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Pooja Kachawaha
Colleague at ElasticBengaluru, Karnataka, India
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AS
An So
Colleague at ElasticAthens, Attiki, Greece
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RK
Rahul Kelode
Colleague at ElasticPune, Maharashtra, India
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QF
Quique Fernández
Colleague at ElasticMadrid, Community Of Madrid, Spain
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VR
Vishal Raj
Colleague at ElasticUnited Kingdom
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DS
Daniel Schneiter
Colleague at ElasticZurich, Switzerland
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HH
Hassnain Hader
Colleague at ElasticDubai, United Arab Emirates
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EC
Eric Cobb
Colleague at ElasticPensacola Metropolitan Area, United States
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MW
Mike Wong
Colleague at ElasticDetroit, Michigan, United States
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ES
Eser Saydam
Colleague at ElasticGreater Philadelphia, United States
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3 education records
Alex Perrin education
Bachelor'S Degree
Bachelor’S Degree
A Level / Bacalauréat
Lycée Mangin
FAQ
Frequently asked questions about Alex Perrin
Quick answers generated from the profile data available on this page.
What company does Alex Perrin work for?
Alex Perrin works for Elastic.
What is Alex Perrin's role at Elastic?
Alex Perrin is listed as Support Engineer at Elastic at Elastic.
What is Alex Perrin's email address?
AeroLeads has found 1 work email signal at @elastic.co for Alex Perrin at Elastic.
Where is Alex Perrin based?
Alex Perrin is based in France while working with Elastic.
What companies has Alex Perrin worked for?
Alex Perrin has worked for Elastic, Oracle, Pillar Data Systems, Cambian Group, and Dell Computers.
Who are Alex Perrin's colleagues at Elastic?
Alex Perrin's colleagues at Elastic include Pooja Kachawaha, An So, Rahul Kelode, Quique Fernández, and Vishal Raj.
How can I contact Alex Perrin?
You can use AeroLeads to view verified contact signals for Alex Perrin at Elastic, including work email, phone, and LinkedIn data when available.
What schools did Alex Perrin attend?
Alex Perrin holds Bachelor'S Degree from University Of Strasbourg.
What skills is Alex Perrin known for?
Alex Perrin is listed with skills including Business Strategy, Private Equity, Corporate Finance, Valuation, Financial Analysis, Investment Banking, Marketing, and Equity Research.
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