As part of an awesome distributed team, I solve customer issues for all our products.

* As part of a small dev team and using the Agile/Scrum methodology, we built, from the ground up, a diagnostics web application designed to speed up support ticket resolution by parsing the product logs, applying troubleshooting logic and presenting the findings in a user friendly manner to technical support engineers.* Lead the effort of streamlining the test and release of our diagnostic project.* Created a bug tracking tool with alerts to support personnel, helping them to identify solved bugs related to their tickets.* Sustained sharedshell.oracle.com, a multi user shell based remote support tool. * Documented the troubleshooting methodology for ticket automation.* Created a customer bug exposure tool leveraging the data available from the storage products call-home service.* Provided technical training in person or remotely.* Won a team recognition award for our innovative work. Technologies used: Python, PHP, Javascript, XML, XSLT, JSON, Linux, Solaris, Oracle Application Express, SQL, perl, shell script, SVN, Java, REST APIs

* As part of a team, distributed across a dozen countries, supported the Axiom and Flash Storage products for international customers. * Wrote and reviewed internal and customer facing knowledge documents.* Scripting in perl and shell script, I created a performance analysis suite taking raw data and outputting a spreadsheet with relevant visual presentation. This significantly reduced the time needed to troubleshoot performance issues.* Reproduced bugs, co-ordinated escalation and follow up with product engineering.* Provided technical training remotely.* Won a team recognition award for performance. * Won a personal award for innovation.

* Supported the Axiom product (SAN / NAS solution) for international customers.* Created tools using perl and shell script in order to simplify troubleshooting.* Reproduced bugs, co-ordinated escalation and follow up with product engineering.

Work with children diagnosed with autism helping them to learn living skills.

Support of SAN Switches, EMC Clariion, SAN HBAs, Equalogic products.

* Set up and monitor backups.* Performed backup performance optimizations.* Designed and tested Disaster Recovery Plans.* Scripting in perl/php/mysql for backup data analysis and automatic recoveries

Contracted as system engineer to France Telecom (Orange) and General Electric.

Administration of the backup system for one of France Telecom's entity.

Internship while studying for my third year of software engineering working for an accounting software division.Modification of the existing code following the specifications of senior developers.Visual C++