Tier 3 Optical Engineer
CurrentAs DWDM Optical expert, I am working closely with Design and equipment vendors to implement changes, additions and upgrades to optical infrastructure networks.Assisting in Implementation and activation of new optical services.Work closely with the wider Operations team to ensure efficient delivery of customer services, and to achieve company quarterly Gross Churn, and Net service activations.Proactively manage disconnect tasks to ensure best use of network capacity.Work with product group peers to ensure alignment with global provisioning processes, and also ensure regional needs are captured and supported.Providing regular updates to internal stakeholders and external customers on the progress of faults.Providing support to members of the wider Operations team as required.Support & maintain the company objectives of ISO 9001/18001/27001 accreditation