Alexandre Ushima Email & Phone Number
Who is Alexandre Ushima? Overview
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Alexandre Ushima is listed as Gerente de Qualidade Logística at MadeiraMadeira, a with 1998 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Alexandre Ushima.
Alexandre Ushima previously worked as Logistics Quality Manager at Madeiramadeira and Product Marketing Manager at Whirlpool Corporation. Alexandre Ushima holds Mba Em Tecnologia Para Negócios: Ai, Data Science E Big Data, Ai, Data Science E Big Data from Puc-Rs.
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About Alexandre Ushima
Professional of CX, with 17 years of experience in various areas, from customer service, logistics and also with a history in marketing and product engineering in large multinational companies. Throughout my career I acquired solid knowledge in process and project management, change management, people management, cross | multi-functional team management, strategic planning, data analysis, KPI controls, NPS, CSAT, financial controls, complex problem solving, customer journey mapping, design thinking and agile, promoting transformations and continuous improvements, always focusing on consumers.Relevant deliveries I carried out - development of innovative digital tools for quick and assertive resolutions for customer service, such as a diagnostic tree, videos and live support. Designed and executed the implementation of a special service structure for a premium public of beverage machines. Finally, I implemented new processes and systems to achieve better SLAs and cargo productivity, bringing agility to the consumer and significant cost savings.My graduation was in Mechanical engineering in USP (Universidade de São Paulo), followed by a post graduation in Business and Administration in CEAG-FGV and I am about to finish an MBA in Data Science, AI and Big Data.I am seeking to add value for big companies in leadership positions influencing and promoting transformations for consumersMy contacts:+55 11 973510987alexandre.ushima@gmail.comMy top 5 Talents by Gallup Clifton Strenghts:Strategic Thinking | Analytical | Achiever | Intellection | Responsibility
Alexandre Ushima's current company
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Alexandre Ushima work experience
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Logistics Quality Manager
Current
Product Marketing Manager
Responsible for Marketing Product development of new Built In products (Cooktop, Oven, Hood and Dishwasher):- Define product scoping through consumer insights and market researches for features definition- Build Marketing Strategy price positioning, volumes, mix, sales channel, go to market actions - Balance Business case assumptions to get a healthy and successful P&L.- Manage project deliverables by using Whirlpool Product Development methodology- Design Product roadmap strategy for short ang long term- 3 great launches achieved, an innovative oven with Airfryer, a full line up of induction cooktops and a dishwasher with a new design and color.
Customer Service Manager
Responsible for techinical solutions and support for consumers and field techinicians, cross representative leader in new products development and special projects and finantials control of the area:-Run innovative digital solutions to enhance consumer service/journey to solve product issues like self service website tool, DIY(Do It Yourself) content for consumers, Live video support -Create and update repair procedures, give remote support and training for Field Technicians of all Service Partners-Promote continuous improvement through problem solving and statitic analysis of technical issues on the field (reduction of recurrences)-Lead consumer and technicians requirements in new product projects and leverage improvements.-Manage critical cases of spare parts stock shortage-Lead creation and execution of special service structure for Bblend (Beverage Business) -Control and govern area ZBB(Zero Base Budget), reporting deviations for Director and generating action plans-Team of 5 analysts and 5 assistants
Customer Service Manager - Warranty Administration
Responsible for the governance of warranty policies and payment processes for the service partners:- Guardian of warranty policies and the process related to that- Calculation of finished service orders and payment of those for the Service Partners- Audit of finished Service orders and responsible for action plans for improvement- Management and execution of Service partners products and spare parts devolution (reverse logistics)
Supply | Logistics Manager For Ecohouse (Purifier Business)
Responsible for demand planning, logistics operations and inventory of Brastemp water purifier rental business for Products and Spare Parts:- Estimative and deployment of Demand planning (S&OP)- Warehouse Management - picking, loading, storage and inventory- Inbound, Outbound and reverse logistics transports routing and tracking of cargos for the assembly plant in Joinville and for the operations bases across the country- Full operation costs management - production and logistics- Implemented new demand planning and inventory processes, increasing assertiviness from 32% to 60% and avoiding significant stock losses.-Team of 4 analysts and 70 operational staff
Logistics Routing Coordinator - Core Business Major Appliances
Responsible for routing of transports of sales order of for B2B and B2C of Core Products (Home Appliance):- Routing compilation considering customers receiving restrictions and seeking the best cargo occupancy - Implemantation of new Routing System to improve productivity and loadability - occupancy gain from 79% to 82%, resulting in a relevant cost saving.- Team of 9 technicians;
Logistics Coordinator - Spare Parts
Responsible for spare parts warehouse managent, outbound cargos and SLA chain tracking: - Warehouse Management - picking, loading, storage and inventory for operation;- Daily Delivery Tracking of outbound cargo with the carriers;- Control and follow up of the service level for customer service of entire supply chain;- Cross lead of SLA chain - from creation of order until delivery - new process organization, boosted result from 72% to 85%;- Team of 3 technicians 4 assistants and 100 operational people;
Senior Analyst
Responsible for logistics quality in warehouse and outbound transports:- Cost management for product damage losses;- Follow up of quality KPIs (Product Damage and Devolution) of 3 assembly plants(Joinville, Rio Claro and Manaus) and action plan generation and tracking- Imlementation of great project to reduce product damages during transportation changing loading process- Representative to guarantee logistics requirements in projects of new products;
Product Engineer
Responsible for execution and management of Global Engineering Processes:- Coordinate the content (BOM) registration of the new projects following a global process, operating with different divisions (USA / Germany / South Korea)- Report to Local and Global Engineering board of directors;- Support to estimate the engineering workload of new projects;- Local representative fo implementation and training of Global Engineering Processes;
Product Engineer
Responsible for building of master parts lists of new projects:- Compilation and management of master parts list for vehicle assembly;- Documentation and releases and modifications of the parts list;
Colleagues at MadeiraMadeira
Other employees you can reach at madeiramadeira.com.br. View company contacts for 1998 employees →
Daniel Zuccari
Colleague at MadeiramadeiraCuritiba, Paraná, Brazil
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VG
Vinicius Garcia Girotto
Colleague at MadeiramadeiraCuritiba, Paraná, Brazil
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LW
Lucas Wicthoffet
Colleague at MadeiramadeiraSão José Dos Pinhais, Paraná, Brazil
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BG
Bruna Gonçalves Rodrigues
Colleague at MadeiramadeiraSão José Dos Pinhais, Paraná, Brazil
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BG
Bruno Garcia
Colleague at MadeiramadeiraGravataí, Rio Grande Do Sul, Brazil
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GÁ
Gabriely Ávila
Colleague at MadeiramadeiraPorto Alegre, Rio Grande Do Sul, Brazil
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QA
Quezia Arienti
Colleague at MadeiramadeiraCuritiba, Paraná, Brazil
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GA
Guilherme Almeida
Colleague at MadeiramadeiraSão Paulo, Brazil
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GT
Gisele Trizotte
Colleague at MadeiramadeiraCuritiba, Paraná, Brazil
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JN
Juliana Nascimento Lourenço De Oliveira
Colleague at MadeiramadeiraBrasília, Federal District, Brazil
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Alexandre Ushima education
Mba Em Tecnologia Para Negócios: Ai, Data Science E Big Data, Ai, Data Science E Big Data
Pós-Graduação Lato Sensu - Especialização, Business Administration, Management And Operations
Bacharelado, Mechanical Engineering
Frequently asked questions about Alexandre Ushima
Quick answers generated from the profile data available on this page.
What company does Alexandre Ushima work for?
Alexandre Ushima works for MadeiraMadeira.
What is Alexandre Ushima's role at MadeiraMadeira?
Alexandre Ushima is listed as Gerente de Qualidade Logística at MadeiraMadeira.
Where is Alexandre Ushima based?
Alexandre Ushima is based in São Paulo, Brazil while working with MadeiraMadeira.
What companies has Alexandre Ushima worked for?
Alexandre Ushima has worked for Madeiramadeira, Whirlpool Corporation, Whirlpool Latin America, and General Motors.
Who are Alexandre Ushima's colleagues at MadeiraMadeira?
Alexandre Ushima's colleagues at MadeiraMadeira include Daniel Zuccari, Vinicius Garcia Girotto, Lucas Wicthoffet, Bruna Gonçalves Rodrigues, and Bruno Garcia.
How can I contact Alexandre Ushima?
You can use AeroLeads to view verified contact signals for Alexandre Ushima at MadeiraMadeira, including work email, phone, and LinkedIn data when available.
What schools did Alexandre Ushima attend?
Alexandre Ushima holds Mba Em Tecnologia Para Negócios: Ai, Data Science E Big Data, Ai, Data Science E Big Data from Puc-Rs.
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