Alejandro Andreu Velasco Email & Phone Number

Granollers

As the IT Manager at DoBIM, I oversee all aspects of our IT infrastructure, ensuring efficient operations in servers, communications, end-user support, and training. My key responsibilities include: Infrastructure Management: Administering our IT systems, including physical and virtual servers, networking, and storage solutions, to ensure high availability and performance. End-User Support: Providing first and second-level technical support, resolving issues promptly, and maintaining a user-friendly environment. I’ve developed a knowledge base for common issues and conducted training to empower users. Team Leadership: Leading a team of IT professionals, fostering collaboration and high performance. I prioritize team development through training and mentoring to keep skills current. Continuous Improvement: Analyzing processes to identify areas for enhancement in IT services and infrastructure. I propose and implement initiatives that boost efficiency and reduce costs. Communication Systems: Overseeing internal and external communication platforms, including email and VOIP. I coordinate with vendors for hardware and software procurement, ensuring optimal value. Information Security: Implementing security policies to safeguard our digital assets and conducting audits to ensure compliance with data protection regulations. Strategic Planning: Participating in IT strategic planning to align technological needs with business objectives. I assess emerging technologies for their potential impact on our organization.My role as IT Manager is vital in supporting the growth and efficiency of DoBIM ensuring our technology infrastructure meets business goals and that the IT team provides reliable support across the organization.

Barcelona Y Alrededores, España

Barcelona Y Alrededores, España

As an Onsite IT Field Engineer, I was responsible for performing daily and monthly tasks to ensure service quality, while managing incidents and service requests. Later, I was promoted to Country Team Leader, where I coordinated training, tools, and procedures related to both company and customer contracts.In my role as a Project Manager, I was part of the Transition and Transformation Team. My duties included tracking and achieving project milestones and goals by supporting global teams such as Procurement, SMEs (Subject Matter Experts), Program Managers, and Global Account Delivery Managers. I also conducted process and procedure training sessions for our worldwide partners involved in these projects.I contributed to several customer transition and transformation projects, specifically migrating critical business applications and services to the HPE Private Cloud System (Helion VPC), as well as multiple workplace servers. Additionally, I supported various roles within the Account Team, including Account Process Lead, Change Manager, and Critical Incident Manager, among others.

Girona, España

As an OnSite IT Support, I provided assistance to 168 users across the Girona province, covering three to nine different offices. I delivered both remote and on-site support to ensure timely resolution of IT issues.I also worked on migrating and consolidating DataCenter facilities into a highly available, load-balanced virtualized environment using VMWare Hypervisor, consolidating both Wintel and Novell systems. Additionally, I contributed to a VOIP project aimed at reducing communication costs.A key aspect of my role was continuous improvement. I collaborated closely with end-users to create a user-friendly IT environment that met their needs, building strong relationships to identify areas for enhancement and ensure effective issue resolution.

Barcelona Y Alrededores, España

As a Technical IT and Presales Consultant, my primary focus was to deliver the best approach possible to our Sales Representatives, particularly for our two main distribution channels - Gaming/Leisure/Entertainment Projects and Resellers. I identified new product opportunities in the re-seller channel and coordinated with sales staff to develop a new product portfolio based on our experience.In the Gaming/Leisure/Entertainment sector, I participated as a solid consultant based on hardware decisions and case studies during the end-to-end process when new projects for Casinos, Slot Machines, Video Walls, and Kiosks were studied. I have a strong relationship with our Barebone solution provider named Shuttle Inc.Overall, my role involved providing technical and presales support to our Sales Representatives, working with resellers to identify new product opportunities, and developing strong relationships with our Barebone solution provider to ensure we could provide the best possible solutions to our customers in the Gaming/Leisure/Entertainment industry.

Barcelona Y Alrededores, España

As a Field Services Engineer, I was responsible for planning, deploying, and managing Wintel systems, including Windows NT4.0, Windows 2000 Professional, Server, Advanced Server, Terminal Services, Windows 2003, Exchange 2000 and 2003, and Active Directory platforms. My primary focus was on serving little PYMEs that outsourced most of their IT needs in an attempt to gain a technology partner.Additionally, I delivered End User Field Services as part of the maintenance contract the company had with our major clients. This completed the service wheel, where we captured most of the company's needs and provided constant feedback to the different accounts we worked with in partnership.In this role, I ensured that all systems were running smoothly and efficiently, providing IT support to our clients' end-users. I also worked to maintain a strong partnership with our clients, providing excellent service and building long-lasting relationships.

Informàtica De Gestió, It

Activities and Societies: Informatica de GestiónInformàtica de Gestió

Ccent & Ccna, System, Networking, And Lan/Wan Management/Manager

Activities and Societies: CCNACisco Certified Entry Networking Technician & Cisco Certified Network Associate Routing and Switching