Alexandria A Email and Phone Number

Shared Services Center Sarasota, FLHandles modifications and updating of policies and procedures corporate-wide.Organizes information by using spreadsheets, databases and word processing applications.Drafts reimbursement documents based on payer guidelines and submits to necessary parties.Processes patient financial services workflows, spreadsheets and accounting corrections.Monitors employee productivity to provide constructive feedback, coaching, and staff evaluations through verbal, written and on-going review programs.Reviews completed work to verify consistency, quality and conformance, and provides ongoing training and staff support to realign workflows with changing business demands.Interviews applicants, recommended individuals for hiring and evaluated staff performance.Completes month-end and year-end reports, keeps records audit-ready and monitors reimbursement and patient financial correspondence and accounting services and transactions.Maintains positive working relationships with fellow staff, management, other departments and corporate offices.

Shared Services Center Fort Wayne, INReviewed, maintained, and processed all responsibilities associated with the daily credit balance reports, daily referrals, escheat, and management requests.Maintained quality and productivity results at or over 100%.Communicated within the company, as well as outside financial institutions, to determine and maintain proper reimbursement rates and information according to insurance and facility contracts.Maintained current knowledge of contracts, reimbursement procedures, and associated company systems and online systems to assist with requests.Reviewed correspondence received and determines proper response including but not limited to reimbursement, appeals, and recoupment.Provided assistance to co-workers, management, and other departments where requested. Maintains involvement in testing updated systems and processes.Worked alongside management to complete monthly corporate reports, and team lead for credit card processing. Trained new hires and helped to maintain teams on updated systems, policies, and procedures including creating training documents.

Shared Services Center Fort Wayne, IN Answered incoming calls and emails, providing frontline customer service and assistance with billing procedures, payment options, payment setup assistance, as well as processing payments.Made outbound calls to obtain account information and payments due.Upheld quality control policies and procedures to increase customer satisfaction. Assisted in training new hires on procedures, policies, systems, and customer calls.