- Plan, direct and evaluate the work of (2) Event Coordinators.- Hire, direct and evaluate the work of (70+) Guest Services team.- Create work schedules for Guest Services, approve payroll, and review performance.- Develop and control event budgets including preparing pre-event financial estimates and completing post-event financial settlements.- Assist with prospective client site tours of Angel of the Winds Arena and the Edward D. Hansen Conference Center.- Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials.

- Execution of events and hockey games in a 10,000 capacity arena and 800 capacity Conference Center. - Central contact during all phases of event management for clients within Angel Of The Winds Arena and Edward D Hansen Conference Center.- Advance shows with top promoters such as Live Nation, Feld Entertainment, Vstar Entertainment, and more.- Retention of contracts, technical riders and BEOs. - Receives, assembles, and distributes event information to all appropriate staff and clients. - Oversees (60+) guest service staff members; hiring, HR needs, scheduling and event day deployments. - Provides high level of guest service to all whom visit the arena. - Creates long lasting relationships with promoters, artist and vendors. - Acts as Manager on Duty as needed.

- Demonstrated a high level of guest service while collecting accurate data for the company. - Managed a team of 15+ through interviewing, training, leadership and day to day tasks. - Scheduling, processing of HR needs, and PTO requests of all employees within my team. - Training team in ticket selling, promotion functions and quick problem solving.

- Supervised event coordinators in their day to day projects. - Creating a high level of promotions and events for the company including large concerts, weekend entertainment, casino wide promotions and internal events. - Experience with ticketing, booking, contracts and technical riders for all entertainment. - Provided a exception guest service to vendors, team members and guests in each interaction. - Created long lasting relationships with those we patterned with.

- Creating a high level of promotions and events for the company including large concerts, weekend entertainment, casino wide promotions and internal events. - Research marketing trends for promotions and entertainment - Provided a exceptional guest service to vendors, team members and guests in each interaction.

- Execution of internal company events. - First point of contact for venue management and vendor related inquiries. - Maintained 3000 capacity Tulalip Amphitheater.- Acted as Manager on Duty. - Experience managing contracts, bookings and technical riders.

- Generating sales from local businesses by cold calling, door to door marketing, and emails. - Website creation and social media management.