• Liaison between clients, internal strategy team and IT business unit to refine the products and incorporate features and updates based on healthcare market demands.• Translates features and updates into well-defined user stories with clear acceptance criteria within the team's backlog while managing and prioritizing backlog to support sprint planning.• Supports firm initiatives with documentation of current and future state business capabilities, roadmaps, process development and flows, training, and internal/external communications.• Leverage cross-functional teams to synthesize, align and grow current business streams in addition to developing new opportunities.• Maximize team knowledge and productivity by effectively training and developing three indirect reports in the application of best practices, regulatory protocols and data cleaning methodologies and reporting.• Proven track record of 100% on-time project delivery with a 6+% annual increase in participant volumes.• Responsible projects contribute a four-year average annual revenue increase of 9.4% and constitute 56% of the annual revenue generated by the business unit.

• Survey planning, design, data collection, cleaning, analysis and reporting for annual healthcare providers compensation and productivity surveys.• Spearheaded new annual survey audit process for all 700 participating organizations to enhance the quality and accuracy of data being captured and reported.• Drafted business requirements and process flows for business improvements, new business opportunities and new survey designs.• Created custom surveys through Qualtrics or other appropriate tools to meet internal and external client’s needs, including survey design, data collection, cleaning, analysis and reporting; served as a subject matter expert within the firm for custom survey methodology, design and reporting.• Routinely assessed the impact of current business processes on client users and consultants while evaluating potential areas for improvement with cross-functional teams.• Regularly worked with clients to spearhead new quarterly surveys to determine innovative go-to market products and provide data-driven solutions to fit the changing needs of the healthcare industry.

• Outlined key metrics for executives by developing monthly compliance reports.• Oversaw data collection and project planning for five Project Managers with 17 different projects related to the Affordable Care Act provisions.• Streamlined data collection and reporting processes for the project management business unit.• Increased data collection and workflow efficiency by developing SharePoint solutions.• Created in-depth reports regarding important project data that were distributed to the team weekly.

• As a Survey Brand Administrator in Qualtrics, planned survey projects for the College from inception to launch to reporting, to ensure data accuracy and reporting.• Utilized quantitative and qualitative statistical methodologies to analyze medical student, faculty, and staff surveys for internal and external research projects and college initiatives.• Implemented SaaS Assessment Office software designed to accommodate 700+ first- and second year survey course evaluations per academic year; worked with faculty and College administrators for content design and reporting.• Streamlined and integrated multiple processes saving $35K annually by developing a college-wide Preceptor Participation and Credentialing Tracking System.• Process design, development and visual flow mapping to improve college business functions as well as data collection, analysis and reporting.

• Data mined 500k+ transfer student records to support admissions criteria, policy changes and key research initiatives related to enrollment, retention and graduation.• Created the Student Development and Enrollment Services internal data dashboard displaying longitudinal data and key KPIs to illustrate policy concerns and monitor issues and trends for the Associate Vice President and the UCF President.• Increased data quality, integrity and response rates by supporting the redesign, testing, and deployment of the UCF Transfer Incoming Student Survey.