Alexandru Giusca Email and Phone Number

As a Service Delivery Manager with experience in Service Management and ITIL4, I specialize in managing the delivery of services and ensuring that clients receive the highest level of service possible, including IoT services. I work closely with clients to understand their needs and ensure that our services meet or exceed their expectations and evolving needs in the rapidly changing landscape of technology.My key responsibilities include:Managing client relationships: Building and maintaining strong relationships with clients, understanding their needs, and ensuring that services are delivered to their satisfactionEnsuring service quality: Ensuring that the services provided by our organization meet or exceed agreed-upon service level agreements (SLAs), and identifying areas for improvementMonitoring service performance: Tracking key performance indicators (KPIs) and other metrics to measure service performance and identify any issues or trends that need to be addressedManaging service delivery teams: Managing the teams that deliver services, including assigning tasks, setting goals, and providing feedback and coachingResolving issues: Managing the resolution process when issues or problems arise with service delivery, working with internal teams and clients to identify and implement solutionsI am passionate about delivering exceptional service and developing strong relationships with clients. My technical expertise and knowledge of IT processes and best practices have enabled me to effectively manage service delivery, optimize system performance, and ensure that services meet or exceed client expectations.In addition to my technical and leadership skills, I am a clear and effective communicator with experience fostering collaboration among multicultural teams. I can translate complex technical information into easily understandable terms for non-technical stakeholders and facilitate communication between teams with different backgrounds and perspectives

During my 2 years and 9 months tenure as a Back Office Engineer, I became proficient in a range of technical skills such as cloud infrastructure, platform-as-a-service, IoT and the Elastic Stack (ELK). My role involved providing technical support and ensuring the smooth functioning of various back-office applications and systems. I collaborated with cross-functional teams to identify and resolve issues related to the back-office environment, participated in the development and implementation of new back-office systems and applications, and performed regular maintenance and upgrades to back-office systems and applications to ensure optimal performance and security.In addition to these responsibilities, I developed and maintained documentation related to back-office systems and processes, monitored system logs and analyzed system performance to identify potential issues and optimize system performance, conducted system testing and validation to ensure that systems and applications are functioning correctly, and provided training and support to end-users on back-office systems and applications.My technical expertise in back-office systems and applications, along with my experience in cloud IaaS, PaaS, and the Elastic Stack, has enabled me to effectively troubleshoot and resolve technical issues, work collaboratively with cross-functional teams, and communicate complex technical information to non-technical stakeholders. I am dedicated to maintaining the highest standards of performance and security while continuously improving the efficiency and effectiveness of back-office systems and processes.

As an entry-level Front Office Engineer with a focus on IoT platforms, I was responsible for the maintenance and support of solutions that enabled real-time data processing, analysis, and visualization. I worked closely with senior team members to identify and resolve technical issues, and provided ongoing support to ensure maximum system uptime and performance. I also stayed up to date with the latest trends and technologies in the IoT space, and contributed to the documentation of operational procedures and troubleshooting guides.

As a Student Representative in the Faculty Council of the Economics Faculty at The Nicolae Titulescu University, I represented the interests and concerns of the student body in the decision-making process of the faculty. I actively participated in council meetings, provided feedback and suggestions on issues related to academic policies, curriculum development, and student welfare. I also collaborated with other student representatives to organize events, workshops, and activities that promoted academic excellence and community engagement.

As a Student Representative in the University Senate at The Nicolae Titulescu University, I worked closely with other representatives to represent the interests and concerns of the student body in the decision-making process of the university. I actively participated in senate meetings, provided feedback and suggestions on issues related to academic policies, budget allocation, and student welfare. I also collaborated with other student representatives to organize events, workshops, and activities that promoted academic excellence and community engagement.

As a student at The Nicolae Titulescu University's Economics Faculty, I had the privilege of serving as a Student Representative in both the Faculty Council and the University Senate. In these roles, I developed strong leadership and communication skills by working closely with faculty, administration, and fellow students to address concerns, promote academic excellence, and enhance the overall university experience. I honed my critical thinking and problem-solving abilities through analyzing complex issues and developing practical solutions that benefitted the student body. Additionally, I learned how to collaborate effectively with diverse groups of people, which has proven valuable in my career in IT. Overall, my time as a Student at The Nicolae Titulescu University provided me with a wealth of experience and skills that have contributed to my success as a professional.