Alexandru Borjoi Email and Phone Number

Program Management:  - Global Transformation Payroll program with management over 6+ teams: Team Leadership, Risk Management; Quality Assurance and Stakeholder Management for Payroll Integration Systems and UAT Testing & Hypercare post-implementation; - Software Asset Management: Budget Holder (budget and financial management), Planning and Strategy (plan objectives, resource management, continuous improvement etc), IT Technology Ownership (governance process, risk management, cyber security; Service Delivery Management:- Learning and Development Program: building and maintaining strong relationship with L&D Tech, understanding the requirements, providing continuous improvement, implementing new tech to dive efficiency and effectiveness, change management; -Tax Tool: team management (architects, project managers, dev ops teams), resource allocation, continuous improvement, risk management; - Operations Application Support: planning and strategy development, financial management, resource allocation, team management (15+ service managers, operation managers and team leaders), incident and problem management, SLA management; Project Management:- Project manager for Global Horizontal Programs (at company level) such as: Cyber Security Program (IAM, PAM, SSO), Risk Management Global Program (RCA, GDPR, Risk and Issue Management), Active Directory Management Program, Resiliency Program; IT Technology Ownership: responsible for 20 application from different areas such as company secretariat, group procurement, software asset management, payroll, FinOps, L&D. Effective management of IT assets involving tracking, maintaining and securing them throughout their life cycle to ensure they contribute to organizational goals efficiently and securely.

| Finance / Reporting / Agile / SAP BW / SAP BAE / SAP BAK / Transformation / Jira / Sprint |- Management of the relationship between customer and transformation office for the implementation of new financial reports;- Management of the reporting relationship between the developers and the customer in an Agile methodology and testing in SAP BAK the functionalities of the new solutions to ensure their applicability and accuracy;- Project Lead for Customer’s financial reporting transformation (KPI definition, governance and processes, automation and implementation of new reports)- Part of the Continuous improvement team (A/B testing for ideas to improve, manage team to implement the best fit scenario/solution and deliver the result to client)- Lean Six Sigma and Agile certified internal trainer

P2P Manager / AP SME, Genpact Romania, Bucharest| Finance / BPO / SME / AP / SAP / Knowledge transfer / Cost Controlling / P2P | SOX Controls |Responsibilities as P2P Manager - Managing 3 teams of a total of 24 people within 5 P2P process;- Setting up annual objectives for the teams; conducting performance reviews; supporting and mentoring team members in technical and management skills for future career development;- Assign daily/weekly tasks within the team to ensure SLAs are met: chat, phone, ticketing and e-mail correspondence as well as other BAU activities;- Deployment of RPA (Robotics Process Automation) to stabilize and improve P2P processes on user and customer queries with the objective of reducing FTA.- Subject Matter Expert on Trading Partner, Acquisitions and PTC;- On site process handover from London, UK for Trading activities, account transfer: - Process owner on Consumer, Pharma and GMS (Glaxo Manufacturing & Services) end to end trading activities;- Good command of Microsoft Excel, SAP, Vendor Master Data & Central Confirmation; - Responsible for offsite training for new joiners – preparation of materials, lecture and follow up activities.Achievements• Obtained one of the best transition flows from all the customer’s markets: positive feedbacks from on premise customer trainers; managed to fully onboard the process before return from site;• Liaise the coordination between invoice processing (AP) and local market (acquisitions); • Responsible with cost controlling and payments (down payment, manual payment, donations, urgent payments etc.) to meet their SLAs;• Level 1 to the client’s top accounts processes;• LEAN idea certification: simplification of Acquisitions process

|Sales / BPO / e-Commerce / Amadeus / Inventory Analysis / LATAM market|- Maintaining a good relation with customers: responding to all of their requests/mails before purchasing a plane ticket/ hotel services;- Maintaining the reservation system: approval, cancellation, maintenance (payment and account issues);- Refund policy: Responding to requests regarding maintenance of the reservation;- Improve the conversion of leads into opportunities and eventually into bookings;- Prioritization of the ticketing system according to the manager’s instructions

|Tourism/ BPO / e-Commerce / Billing / Database maintenance / Inventory Analysis / Spanish market| - Maintaining a good relation with customers: responding to all of their requests/mails before they purchase an item (description, features of the video game and all system requirements of the games)- Maintaining the billing system: approval, cancellation, maintenance (payment, account and delivery issues);- Refund policy: Responding to requests regarding maintenance of the game (installing, key users, accounts merging);- Building and maintain a data base with potential customers and calling those in order to establish meetings with sales representatives;- Dispatch in a project that involves satellite transition.

- Counseling: understanding immigrant psychology and conceiving a plan to help;- Ensuring first aid (if needed) in coordination with the volunteers;- Liaise with authorities for issuing of required documents;- Constant monitoring to assure the immigrants’ adherence to the proposed program and provide them connections with other NGOs.

- Teaching – afterschool activities with disadvantaged children and teenagers at mathematics, science and economics and Spanish;- Scholar orientation – responsible with liaison between parents – children – professors and establish plans to improve scholar performance;- Volunteers’ coordination and training in social behavior and integration domains;- After school activities: in charge of educational psychology (social integration games, counseling and motivational engagement sports);- Responsible for program “Healthy Alimentation”.