• Collaborated with cross-functional teams to align business use-cases with overall business objectives.• Conducted in-depth market research to identify target audiences, evaluate competitors, and develop compelling messaging tailored to specific segments.• Spearheaded the development and documentation of business processes and workflows, enabling teams to operate with greater efficiency and consistency.• Conducted thorough analysis of existing systems, identified pain points, and… Show more • Collaborated with cross-functional teams to align business use-cases with overall business objectives.• Conducted in-depth market research to identify target audiences, evaluate competitors, and develop compelling messaging tailored to specific segments.• Spearheaded the development and documentation of business processes and workflows, enabling teams to operate with greater efficiency and consistency.• Conducted thorough analysis of existing systems, identified pain points, and recommended solutions to optimize operations and enhance productivity.• Facilitated the successful migration from legacy systems to Microsoft Dynamics, guiding the implementation process and ensuring a smooth transition.• Collaborated with stakeholders to define business requirements, translate them into technical specifications, and oversee the development and testing phases.• Led training sessions and provided ongoing support to end-users, ensuring effective adoption of the new systems and processes.• Managed and successfully executed EBRD funded projects, focusing on expanding Global Database operations into the UK and US markets.• Led cross-functional teams, overseeing project planning, resource allocation, and execution, ensuring timely delivery and adherence to project goals.• Collaborated with stakeholders, including government agencies and financial institutions, to secure funding and facilitate project milestones.• Monitored project progress, prepared regular reports, and presented updates to senior management.• Orchestrated and executed LinkedIn outreach campaigns focused on lead generation, and client acquisition.• Developed and implemented comprehensive strategies to optimize sales workflows.• Leveraged data-driven insights to analyze, identify, improve and refine targeting strategies.• Crafted engaging and persuasive content for various marketing collateral, including websites, social media platforms, brochures, and press releases. Show less

Responsibilities• Support and Coach the Entire Business Development Division• Create the first business processing for the Marketing division• Develop "Product-as-a-Service" concepts and assist implementation• Develop and maintain digital presences (including sales tools and communication media)Impact• Materialized the company's first attendances at world-grade tech events, such as Web Summit, OSX Expo, and The IT & Business MESSE STUTTGART trade fair.• Compensated… Show more Responsibilities• Support and Coach the Entire Business Development Division• Create the first business processing for the Marketing division• Develop "Product-as-a-Service" concepts and assist implementation• Develop and maintain digital presences (including sales tools and communication media)Impact• Materialized the company's first attendances at world-grade tech events, such as Web Summit, OSX Expo, and The IT & Business MESSE STUTTGART trade fair.• Compensated 70% of company development and acceleration costs (event attendance and business process development efforts via consultancy grants)• Set up and managed partnerships with national and international supporters such as USAID, EBRD, Moldova IT Park, ATIC and GIZ.• Delivered the first company website with a 1000 EUR budget, driving an average of 3000 unique and organic monthly users from the tech industry spending 0$ on digital marketing• Coached and supported over 8 Business Development Roles: from onboarding to the first sale• Enabled a steady 30% yearly revenue growth• Developed the company’s first Visual Identity• Developed the first marketing strategy and achieved 80% of its pre-defined goals, both in production and planning, generating:- 100 tech blog posts, success stories and press releases- 7 media kits for international conferences (brochures, banners, conferences pitches and other collateral)- 2 business processes for customer retention- 5 social media streams, deployed and maintained, reached 2000 followers in less than 12 months- 5 presences on high-profile review boards (clutch.co, g2crowd.com, sortlist.com, topdevelopers.co) all bringing the company as the top3 service brand in the region based on over 20 customer reviews Show less

Responsibilities• Account Management• Acquiring new business• Networking and Representation• Business Requirements GatheringImpact• Built the company's USP and first brand elements increasing recognition by 40%• Built the first business processes (5) for contracting and client management• Built the first Terms of Reference, Statement of Work and Acceptance criteria templates, focusing on Agile/Scrum needs, considering hybrid and alternative Project Management… Show more Responsibilities• Account Management• Acquiring new business• Networking and Representation• Business Requirements GatheringImpact• Built the company's USP and first brand elements increasing recognition by 40%• Built the first business processes (5) for contracting and client management• Built the first Terms of Reference, Statement of Work and Acceptance criteria templates, focusing on Agile/Scrum needs, considering hybrid and alternative Project Management Scenarios• Established process transparency by deploying the first CRM and business reports• Built the Business Development business process together with over 20 pieces of collateral deliverables• Increased the company's revenue 5-fold generating 1.8 million EUR• Enabled the Business Development to generate a 3 million EUR revenue growth• Brought the company's first service quality assessment via BWBB Audit and Certification programme(Sponsored by USAID Competitiveness Project). Show less

Responsibilities:• Mobile Product Management• Billing Support• Branding and Account Management• Business Process and Strategy DevelopmentImpact:• Developed and perfected over 20 mobile plan mobile, broadband, IPTV and landline subscriptions for B2B, increasing sales by 30% every quarter.• Developed over 15 branding materials with the support of the Retail Division at Moldtelecom.• Supported the Retail Department during the 4G launch (including service testing… Show more Responsibilities:• Mobile Product Management• Billing Support• Branding and Account Management• Business Process and Strategy DevelopmentImpact:• Developed and perfected over 20 mobile plan mobile, broadband, IPTV and landline subscriptions for B2B, increasing sales by 30% every quarter.• Developed over 15 branding materials with the support of the Retail Division at Moldtelecom.• Supported the Retail Department during the 4G launch (including service testing and assessment) and contributed to campaign initiatives.• Developed the first VPS concept approved and vetted by the board.• Developed the first Cloud Camera Prototype with the RnD division and passed board vetting.• Developed the first Unified Communication service concept, vetted by the board.• Developed the first mass SMS campaign service (MessengeR), vetted by the board and implemented the first commercial offering for it.• Participated and contributed to billing and accounting migration processes and workshops.• Built product service requirements for the MIND accounting and billing service to ensure s smooth service transition from legacy management systems. Show less

Managing RIPE, US, and APNIC Markets▪ B2B Sales; ▪ Product Screening; ▪Live Product Demos; ▪ Hold full customer communication cycle from initial interaction to project completion; ▪ Build long-term relationships with customers and keep up with eventual development processes; ▪ Establish, maintain and expand the company's customer base;

• Overseeing all content creation activities for the organization’s website• Working closely with the marketing team to devise a web content strategy that aligns with the company's wider goals.• Creation of a content marketing calendar to ensure regular content on the website throughout the year.• Writing entertaining and informative search engine optimized copy.• Targeting keywords set by the online marketing manager and basing articles around them.• Keeping up to date with… Show more • Overseeing all content creation activities for the organization’s website• Working closely with the marketing team to devise a web content strategy that aligns with the company's wider goals.• Creation of a content marketing calendar to ensure regular content on the website throughout the year.• Writing entertaining and informative search engine optimized copy.• Targeting keywords set by the online marketing manager and basing articles around them.• Keeping up to date with industry best practice and monitoring content activities of competitor websites.• Aiding the online marketing manager with ad-hoc Copywriting.• Re-purposing content for different mediums including social media and video.• Creation of entertaining and informative video content for the website.• Working alongside the social media manager to create content for the different social media channels.• Updating all sections of the website including homepage and all other categories. Show less

Back-office Operations ResponsibleJunior Commercial Assistant (EUROPE and US markets)Office Management, Junior HR Responsible Office IT Support - System Administrator

Responsible for the US Customer baseProduct SupportPayment SupportCustomer RetentionTeam Management and SupervisionDispute Management

Targeting US Customer baseOutbound Cold Calling Lead ManagementService Consultancy

- Maintain IT resources (computers and office equipment);- Build community's homepage;- Train and help employees to use dedicated software and online resources;- Participate in developing community events;