Alexandru Stoiu Email & Phone Number

As an accomplished On-Site IT Technician with over 8 years of professional experience, I have honed my skills in various aspects of IT support and infrastructure management. My role encompasses installing Autopilot systems, ensuring the seamless functionality of devices, and proficiently managing hardware inventories. I specialize in handling major incidents, serving as the on-site contact for the NOC team, and acting as an escalation point for intricate Service Desk cases.Collaboration is at the core of my approach, as evidenced by my active participation in regular meetings with diverse teams, including Queue Management sessions and daily catch-up meetings with the Service Desk team. Beyond routine responsibilities, I've demonstrated leadership by supporting the ITLO, providing assistance to the Service Desk team, and effectively mitigating customer escalations.My proactive engagement extends to major incidents, where I organize and participate in Tech Bridges, ensuring swift and efficient responses. Additionally, I contribute to new procedure documentation in collaboration with the Improvement Analyst. I am committed to continuous improvement, actively involved in training new colleagues to enhance overall team efficiency.In essence, my multifaceted role reflects a combination of technical expertise, collaborative teamwork, leadership acumen, and a proactive problem-solving approach, showcasing my dedication to delivering high-quality IT support services.

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  Colegiul Tehnic Energetic

  Technician In Electrical Installations