Alexa Nuckles Email & Phone Number

United States

○ Lead a team of regional delivery managers to align regional customer project deliveries with the global product roadmap and system test plans ○ Plan and schedule product releases in coordination with product management, software architecture/infrastructure, development, quality assurance, and global lab teams ○ Manage release timelines and communications, ensuring that release activities are well-coordinated and well-communicated ○ Proactively monitor release progress and identify, communicate, and mitigate product release risks ○ Collaborate with program managers and lab testing teams to align software releases with system lab testing milestones ○ Partner with quality assurance, testing, and documentation teams to monitor test plans and execution, ensuring the quality of product releases and associated product documentation

United States

IT Business Systems Management: • Led the transition to ServiceNow, project managed the initiative, and guided the implementation team, replacing SolarWinds and significantly enhanced IT operations efficiency. • Manage development teams for both Atlassian and ServiceNow, ensuring smooth collaboration and project execution. • Implement agile practices to streamline project management, increasing team productivity and improving project outcomes. • Align IT business systems with corporate goals, supporting strategic initiatives and driving business success. • Collaborate with business stakeholders to define requirements and deliver technology solutions that align with organizational objectives. • Drive process improvements and system integrations, adopting of new technologies to enhance efficiency and effectiveness.

United States

Global IT Infrastructure Management: • Led IT workstreams during global office and lab setups, as well as acquisitions, ensuring seamless integration and alignment of technology systems with corporate standards. • Optimized cost and compliance across the organization by centralizing license management processes. • Enhanced clarity and facilitated future upgrades through comprehensive documentation of network infrastructure, including network diagrams. • Drove global IT Infrastructure projects to successful completion, ensuring optimal performance, security, and scalability across all systems. • Oversaw IT Infrastructure design and maintenance, focusing on optimizing the interface between hardware and software for seamless operations. • Managed vendor relationships and contracts, ensuring compliance with company policies and industry standards.

Reston, Va

System/Business Analysis: • Led Personify (Association Management Software (AMS)) integrations and other Personify related applications. • Performed thorough analysis to identify customer needs, required tasks, and potential integrations. • Created user requirement, design, and functional documents to guide project development and implementation. • Developed technical solutions to resolve software and setup errors, including creating workaround procedures to maintain operations. • Played a key role in the Salesforce implementation, leading the Salesforce reports team to success. Infrastructure & IT Security Project Management: • Managed resources and negotiated with vendors to ensure timely and successful project delivery. • Developed comprehensive project communication and risk management plans to mitigate potential issues. • Led critical internal projects, including O365 roll-out, Windows upgrades, and Microsoft Teams deployment. • Supported and transitioned Microsoft Teams during the COVID-19 remote work transition, ensuring smooth adoption across the organization.Contract management for ACR IT department: • Created and managed Master Service Agreement (MSA) and Statement of Work (SOW) templates, ensuring clarity and compliance. • Negotiated contractor rates and managed vendor relationships to optimize costs and maintain high service standards. • Developed IT Resource & Contract Management system using JIRA, streamlining contract management processes.PMO Establishment: • Spearheaded the establishment of the Project Management Office (PMO), setting up frameworks and processes to ensure project consistency and governance.

Vienna