Head Of Business
CurrentAs a General Sales Manager my duties range from enquiry management to making sure customer satisfaction is achieved to the highest of standards.Delivering a high number of units every month by training the sales team to a more efficientand robust sales process while being compliant and still adhering to the Inchcape sales processand compliance.Changing the sales office culture in making sure every transaction is controlled and profitmaximized by negotiating harder with the customer on both part exchange front and new carwhile delivering a 10/10 experience.Tracking the manufacture’s targets and having multiple session with the sales team in getting abuy-in and getting everyone to understand how important this is for the business.Achieving 100% and above on every KPI consistently every quarter.Changing the current culture from comfortable to highly competitive by rewarding topperformers and celebrating success.Managing the team using tactics acquired in my training with TGB Loughborough University inmaking sure I create a sustainable high performance environment.Checking in every used car that comes into stock and “painting the picture” for sales executiveso we can turn around stock quicker.Understanding the Business Manager’s skills and making sure these are used and allocated inthe areas like retention and enquiry management.
